Operations Engineer, Associate

Deutsche Bank AG; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Best in class leave policy

Gender neutral parental leaves

Childcare assistance benefit

Job summary

Deutsche Bank AG in Pune, India seeks an Operations Engineer, Associate with 6+ years of experience in software development and maintenance of complex application systems. You will troubleshoot issues, perform root-cause analyses, and coordinate with global stakeholders and vendors.

You will coach others, participate in lifecycle management, and ensure changes comply with risk guidelines while delivering end-to-end solutions. Strong communication is essential.

Qualifications

• Total 6+ years of experience in software development/support engineering.
• 5+ years in software development/support engineering with strong problem-solving abilities.
• Advanced knowledge of Java, C#, and .Net debugging/scripting.
• Strong experience with MS SQL Server, SSIS, Tableau and ETL workflows.

Responsibilities

• Research, design, implement and manage software programs.
• Test and evaluate new programs; identify modifications and enhancements.
• Lead issue resolution and manage ITIL incident/change/release processes.
• Coordinate with customer teams and product/engineering groups for root cause analysis.
• Maintain detailed incident documentation and post-mortem logs.
• Ensure delivery timelines and SLA obligations with stakeholders.

Skills

Java

C#

.NET debugging

PowerShell

Unix

MS SQL Server

Tableau

Education

B.E./B.Tech./Master's in Computer Science

Tools

SSIS

ETL processes

Job description

Job Description

Job Title-Operations Engineer, Associate

Location-Pune, India

Role Description

Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation. Responsibilities also include root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members. Ensures all production changes are made in accordance with life-cycle methodology and risk guidelines. Responsible for coaching and mentoring less experienced team members and or acting as a subject matter expert. In depth Functional knowledge of the application(s) supported and interdependencies Is an experienced and detail-oriented person capable of integrating product knowledge, research and testing to answer complex questions about product behavior and provide end to end solution to permanently fix the issue. The engineer will assist customer teams and other team members to understand how customers can achieve desired outcomes using the applications it exists today. The output of could range from FAQs and knowledge base articles that describe to customers how to operate the product to achieve selected outcomes to end to end coding solution for the issue reported. The engineer would be liaising with the global stakeholders and vendors to deliver technology solutions as part of yearly book of work The engineer should also be able understand functional requirements / expectations of the various stakeholders and work towards an appropriate plan of action. The role also requires working with the product vendors and lead upgrades as applicable.

What we’ll offer you

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Researching, designing, implementing and managing software programs
• Testing and evaluating new programs.
• Identifying areas for modification in existing programs and subsequently developing these modifications
• Oversee resolution of technical issues coming from customer teams
• Fix and deliver the customer issues
• Follow ITIL processes including incident management, change management, release management, problem management and knowledge management
• Strong problem solving skills with good communication skills, ability to work under pressure with a high sense of urgency.
• Proactively identify potential incidents and problems as well as availability issues
• Manage any IT Security incidents that may occur in the application.
• Identify risk & issues and contribute in Service Management related audits.
• Perform environment maintenance and management
• Deploying software tools, processes and metrics
• Perform standard recurring activities like data and environment refreshes
• Be a liaison between the customer-facing teams and the Product and Engineering org for management and resolution of all technical questions and issues
• Work closely with other developers, business and systems analysts
• Maintain detailed documentation ranging from Knowledge Base articles to live logging of incidents for post-mortems
• Ensure delivery timelines and SLA obligations established with with internal and external stakeholders are observed and met; escalation as necessary using judgment and discretion
• Develop a deep understanding of the application platform across all product lines and clearly articulate support decisions and findings
• Work closely with internal teams to stay up to date on product features, changes, and issues

Your skills and experience

• Must be having total 6+ years of experience and at least 5 years in software development/support engineering
• Must have advanced knowledge of Java / C# / .Net debugging & scripting (Power shell / Unix / any other)
• Must have advanced knowledge of MS SQL Sever, SSIS, Tableau and ETL processes
• Working Knowledge of SDLC & Agile processes
• Demonstrable experience in leading projects to successful conclusions
• Strong customer focus with experience of working with cross-functional/ cross-department teams
• A self-starter with strong organization skills, resolution management, and superior written and verbal communication skills

Educational/Qualifications

B.E. / B. Tech. / Master's degree in computer science or equivalent ITIL Certification is good to have

Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information: https://www.db.com/company/company.html

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment. For over 150 years, our dedication to being the Global Hausbank for our clients has been driven by our people – in around 60 countries and across more than 150 nationalities. Their deep understanding, insights, expertise, and passion help our clients navigate an increasingly complex world – be it in our Corporate Bank, our Private Bank, our Investment Bank or our Asset Management (DWS) division. Together we can make a great impact for our clients at home and abroad, securing their lasting success and financial security. More information at: Deutsche Bank Careers (db.com)