Operations Engineer and Agile Scrum Master

Accenture India Private Limited; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Accenture India Private Limited in Bengaluru seeks an Operations Engineer Project Role to support and manage delivery for production systems and services, with emphasis on Agile delivery across Enterprise Observability, AIOps, and AI orchestration initiatives. The role helps enable rapid, reliable execution and program governance in a fast-paced enterprise environment.

The incumbent will facilitate ceremonies, remove blockers, coordinate among product managers, engineers, and platform teams, and

Qualifications

• 5+ years as Scrum Master, Agile Coach, Delivery Lead, or Technical Program Manager.

Responsibilities

• Facilitate Sprint Planning, Daily Standups, Sprint Reviews, and Retrospectives.
• Ensure Agile principles and Scrum practices are consistently followed.
• Support multiple product and engineering teams delivering AI and observability solutions.
• Drive sprint execution and delivery predictability.
• Coordinate activities across Product Managers, Principal Engineers, SREs, Service Engineers, Data Engineers, and Platform Teams.
• Manage dependencies across Observability, AIOps, Agentic AI, and LLM initiatives.
• Ensure alignment between business priorities and engineering execution.
• Track program milestones, deliverables, and risks.
• Facilitate delivery of monitoring, event correlation, intelligent alerting, service mapping, and observability platform enhancements.
• Coordinate onboarding of applications, infrastructure, and cloud services into observability platforms.
• Support AI-driven operational transformation programs.
• Support delivery of autonomous agent platforms and multi-agent workflows.
• Coordinate implementation of AI orchestration frameworks and business automation initiatives.
• Facilitate adoption of AI engineering practices and governance standards.
• Track delivery of Agentic AI use cases across enterprise functions.
• Coordinate development and deployment of LLM-based solutions.
• Ensure cross-team collaboration for RAG, prompt engineering, vector databases, and AI platform integration projects.
• Facilitate backlog management and sprint prioritization activities.
• Identify, track, and remove delivery blockers.
• Escalate risks and issues proactively.
• Drive resolution through stakeholder engagement and collaboration.
• Improve delivery efficiency and team productivity.
• Maintain sprint metrics and Agile performance dashboards.
• Track velocity, burndown, release progress, and delivery commitments.
• Prepare executive updates and status reports.
• Support governance reviews and transformation steering committees.

Skills

Agile & Delivery Management

Scrum Framework

Agile Methodologies

Kanban

Sprint Planning

Backlog Management

Release Planning

Observability & AIOps Awareness

AI & Emerging Technologies

Leadership Skills

Stakeholder Management

Risk Management

Facilitation & Coaching

Education

15 years full time education

Tools

Splunk Observability

Dynatrace AppDynamics

OpenTelemetry

Job description

Operations Engineer Project Role

Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.

Must have skills

• Agentic Orchestration
• Enterprise Observability
• Agentic AI

Good to have skills

NA

Minimum experience

Minimum 7.5 year(s) of experience is required

Educational Qualification

15 years full time education

Summary

The Scrum Master is responsible for enabling Agile delivery across Enterprise Observability, AIOps, Agentic AI, AI Orchestration, and LLM platform teams.

The role facilitates Agile ceremonies, removes delivery impediments, drives cross-functional collaboration, improves team velocity, and ensures successful execution of platform modernization, automation, and AI transformation initiatives.

Enterprise transformation documents define the Scrum Master role as facilitating Agile ceremonies and enabling delivery across project teams.

Roles & Responsibilities

Agile Delivery Leadership

• Facilitate Sprint Planning, Daily Standups, Sprint Reviews, and Retrospectives.
• Ensure Agile principles and Scrum practices are consistently followed.
• Support multiple product and engineering teams delivering AI and observability solutions.
• Drive sprint execution and delivery predictability.

Program Coordination

• Coordinate activities across Product Managers, Principal Engineers, SREs, Service Engineers, Data Engineers, and Platform Teams.
• Manage dependencies across Observability, AIOps, Agentic AI, and LLM initiatives.
• Ensure alignment between business priorities and engineering execution.
• Track program milestones, deliverables, and risks.

Observability & AIOps Initiatives

• Facilitate delivery of monitoring, event correlation, intelligent alerting, service mapping, and observability platform enhancements.
• Coordinate onboarding of applications, infrastructure, and cloud services into observability platforms.
• Support AI-driven operational transformation programs.

Agentic AI & AI Orchestration Programs

• Support delivery of autonomous agent platforms and multi-agent workflows.
• Coordinate implementation of AI orchestration frameworks and business automation initiatives.
• Facilitate adoption of AI engineering practices and governance standards.
• Track delivery of Agentic AI use cases across enterprise functions.

LLM & GenAI Delivery

• Coordinate development and deployment of LLM-based solutions.
• Ensure cross-team collaboration for RAG, prompt engineering, vector databases, and AI platform integration projects.
• Facilitate backlog management and sprint prioritization activities.

Impediment Management

• Identify, track, and remove delivery blockers.
• Escalate risks and issues proactively.
• Drive resolution through stakeholder engagement and collaboration.
• Improve delivery efficiency and team productivity.

Reporting & Governance

• Maintain sprint metrics and Agile performance dashboards.
• Track velocity, burndown, release progress, and delivery commitments.
• Prepare executive updates and status reports.
• Support governance reviews and transformation steering committees.

Professional & Technical Skills

Core Skills

• Agile & Delivery Management (Must have)
• Scrum Framework
• Agile Methodologies
• Kanban
• Sprint Planning & Execution
• Backlog Management
• Release Planning

Observability & AIOps Awareness (Good to Have)

• Splunk Observability
• Dynatrace AppDynamics
• OpenTelemetry
• Event Management
• AIOps Concepts
• Service Reliability Principles

AI & Emerging Technologies (Good to Have)

• Generative AI Fundamentals
• Agentic AI Concepts
• AI Orchestration Platforms
• LLM Fundamentals
• AI Product Lifecycle
• AI Governance Concepts

Leadership Skills (Must to Have)

• Stakeholder Management
• Risk Management
• Conflict Resolution
• Executive Communication
• Facilitation & Coaching
• Change Management

Experience

• 5+ years as Scrum Master, Agile Coach, Delivery Lead, or Technical Program Manager.
• Experience supporting cloud, observability, ITSM, automation, or AI transformation programs.
• Experience working with engineering, platform, and operations teams.
• Exposure to enterprise AI, automation, or observability initiatives is preferred.

Additional Information

• Preferred Certifications Certified Scrum Master (CSM) Professional Scrum Master (PSM I / II) PMI Agile Certified Practitioner (PMI-ACP) ITIL 4 Foundation - The candidate should have minimum 7.5 years of experience in Agentic Orchestration.
• - This position is based at our Bengaluru office.
• - A 15 years full time education is required.