Operations Engineer

Accenture; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

Accenture is seeking an Operations Engineer to support and manage delivery for production systems and services, focusing on enterprise data transmission solutions. You will monitor performance, resolve incidents, and collaborate across teams to meet service agreements.

The role requires hands-on experience with MFT tools, UNIX basics, and scripting, with 2–4 years of relevant experience. Based at Pune office, ITIL/AWS/Azure knowledge is a plus and strong communication is expected.

Qualifications

• Educational qualification required: 15 years full time education.
• Experience in defining, developing and delivering data transmission solutions.
• Proficiency with enterprise level FTP and Fax products (e.g., System Center Orchestrator, RightFax).
• Must have basic UNIX fundamentals, shell scripting, and SQL basics.

Responsibilities

• Monitor system performance and address incidents according to service agreements.
• Define, develop and deliver data transmission solutions and FTP/Fax products.
• Configure and troubleshoot data transfer automations; manage work queues and ensure task completion.
• Interact with vendors and customers; provide technical documentation and RCA when needed.
• Support and maintain RightFax and FTP/SFTP environments on Linux/UNIX platforms.

Skills

Managed File Transfer

UNIX fundamentals

Shell scripting

SQL basics

FTP/SFTP protocols

Education

15 years full time education

Tools

System Center Orchestrator/SCOM

RightFax

IPSwtich

FileZilla

WinSCP

SQL

Linux/Unix commands

Job description

Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Managed File Transfer
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Job Description

Summary:
As an Operations Engineer, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. A typical day involves monitoring system performance, addressing incidents, collaborating with cross-functional teams, and ensuring that services meet the agreed-upon standards. You will engage in proactive problem-solving and contribute to continuous improvement initiatives, ensuring that operational processes are efficient and effective

Key Responsibilities Technical Experience Professional Attributes Educational Qualification:
Experience in defining, developing and delivering data transmission solutions,
Enterprise level FTP and Fax products like System Center Orchestrator SCOM/ SCORCH , RightFax Utility.
Running, maintaining and administrating all aspects of the Microsoft System Center Orchestrator tool and RightFax servers
Work with internal and external customers to configure and troubleshoot file transfer automations wherever possible. MS Orchestrator experience is highly desirable
Must have a basic understanding of UNIX fundamentals, standard command knowledge and shell scripting.
Experience performing maintenance and administrative tasks within an application.
Proficient in technical skills or knowledge in position-related areas and the ability to keep current with that knowledge and trends in areas of expertise.
Ability to create and document instructions so that others can follow them.
A strong technical aptitude, strong problem solving skills.
Manage work queues and track user issues and requests. Complete work queue items according to procedures.
Ability to manage multiple tasks including project tasks, deadlines, etc.
Ability to interact with vendors for support and information
Excellent communication skills, including verbal, written and presentation are necessary.
Must be customer service oriented, flexible and adaptable. Configure, implement and support of data transmission solutions Enterprise level FTP and Fax products RightFax.
Configure secure file transfer SFTP definitions to deliver files to intended destination.
Right Fax application utility, FTP tools like IPSwitch, FileZilla, WinScp etc.
Should have experience on SQL administration, application Monitoring and IAM -Identity Access Management
2-4 years of experience in Redwood JScape Managed File Transfer.
2-4 years of experience in any Enterprise MFT tool.
2+ years of experience on database and basic SQL syntax including inserts, updates, deletes and joins.
2-4 years of experience with File transfer protocols (FTP, SFTP/SCP, HTTP, Connect:Direct)
Configure SFTP definitions to securely deliver files to intended destination.
3+ years of experience in Linux/ Unix commands.
Ability to understand PGP in details.
Basic scripting skills required (Shell Script).
Good to have experience in Application maintenance, Application patching, Certificate management.
Identify, isolate, and troubleshoot issues and drive to RCA.
Basic networking knowledge including TCP/IP. Good verbal and written communication skills to connect with customer, stake holders at varying levels of the organization.
Technical documentation skills
Able to prioritize and execute tasks in a high-pressure environment BTech/ BE in CS or Electronics Communication

Additional Information:
Good to have - ITIL V3/V4 Foundation certified, AWS, Azure Certification

Additional Information:

• The candidate should have minimum 2 years of experience in Critical Incident Management.
• This position is based at our Pune office.
• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.