Operations Commander

GMR Group; Delhi; On-site; INR 2,400,000 - 3,400,000; Full time

Job summary

GMR Group seeks an Operations Commander - Ops & Training to lead ARFF at the IGI airport, ensure runway safety, and enforce DGCA-CAR compliance. You will implement emergency SOPs, maintain equipment readiness, coordinate with departments, and train staff to safeguard passengers and infrastructure.

The role reports through the Head-ARFF to the Head Operations and Training, overseeing a large shift workforce and ensuring high standards of safety and regulatory adherence.

Qualifications

• BE/MI Fire or science degree required.
• Senior Fire Officer Course (SFO) or Divisional Fire Officer Course is required or equivalent.

Responsibilities

• Lead ARFF operations in fire station, ensuring equipment readiness.
• Ensure DGCA CAR compliance and airport rescue & firefighting standards.
• Implement emergency SOPs and manage rapid response to aircraft emergencies.
• Coordinate with internal departments and external agencies during emergencies.
• Develop and review tactical plans with Head of Operations and Training.

Skills

Leadership

Stakeholder Focus

Strategic Orientation

Decision Making

Teamwork

Planning

Operational Tactics

Education

BE/MI Fire or Science

Senior Fire Officer / Divisional Fire Officer Course

Job description

The Operations Commander - Ops & Training, ARFF, leads Fire Station operations, ensuring runway safety and DGCA-CAR compliance. They implement emergency SOPs, ensure rapid response to aircraft emergencies, maintain equipment readiness, enforce safety and discipline, coordinate with other departments, and conduct staff training, all to safeguard passengers and infrastructure.

ORGANISATION CHART

Operations Commander --> Head Operations and Training --> Head-ARFF

KEY ACCOUNTABILITIES

Responsibilities

Key Performance Indicators (KPIs)

• Maintain the fire stations, ensure that the SLAs related to housekeeping and other works are followed meticulously.
• % Completion of scheduled maintenance activities as per contract timelines

Equipment and Resource Management

• Ensure the upkeep and serviceability of the appliance and equipment at fire stations.
• Coordinate with different departments during airport emergencies for the effective rescue and firefighting.
• Number of equipment failures or downtime incidents

Emergency Response

• Ensure timely response and protect the aircraft, passengers during aircraft emergencies.
• Average response time to aircraft emergencies

Manpower Management

• Ensure minimum manning, extinguishing media & appliances to meet the operational requirement.
• Assurance of station discipline.
• Adherence to station SOPs and protocols

Statutory Compliance

• Execute the SOPs, DAEP & contingency plans for the Rescue & Firefighting related emergencies at the IGI Airport and immediate vicinity.
• Well conversant with all ICAO recommendation & DGCA regulation issued from time to time related to airport rescue & firefighting.
• Successfully implement the role of ARFF as per the airport emergency plan.
• Number of regulatory non-compliance incidents
• Number of deviations from SOPs during operations

Operational Efficiency & Process Improvement

• Ensure the safety of the staff as well as the appliances/equipment during airport emergencies.
• Assist Head â Operations & Training to develop and review the tactical plans.
• Number of safety incidents reported

EXTERNAL INTERACTIONS

• CISF: For opening of gates during emergencies on priority
• Medical services: For quick response during emergencies and drills.
• DFS: For coordination and assistance during Airport emergencies
• Other stakeholders (GHA, Concessionaires, and Airlines etc.)
• For coordination and assistance during Airport emergencies.

INTERNAL INTERACTIONS

• AOCC: For communicating all Airport related emergencies and daily ARFF status report.
• Air Side Operations: Coordination during Airport emergencies for smooth movement of CFTs
• Terminal Operations: Coordination during Emergencies in Terminals.
• Landside Management: Traffic management during emergencies in city side.
• Cargo Management: For smooth access for CFT during emergencies and providing MSDS of dangerous goods.
• P&E: Providing UPS for fire stations, Lighting arrangement at emergency sites.

FINANCIAL DIMENSIONS

• NIL

OTHER DIMENSIONS

• On average 45 personnel (approx.) in each shift

EDUCATION QUALIFICATIONS

• BE/MI Fire or Graduate preferably with science from any recognized University
• Senior Fire Officer Course (SFO) from any Aviation academy or equivalent Course (Divisional Fire Officer Course from NFSC Nagpur or any recognized institute)

RELEVANT EXPERIENCE

• Minimum 12 yearsâ experience out of which minimum 3 years in managerial level in an Airport handling around 300 Air Traffic Movements (ATMs) per day
• Experience of minimum 8 years as station in-charge of Category 7 Airport or 5 yearsâ experience as operations commander of Category 9 Airport

COMPETENCIES

• Networking
• Personal Effectiveness
• Teamwork & Interpersonal influence
• Stakeholder Focus
• Capability Building
• Planning & Decision Making
• Execution & Results
• Strategic Orientation
• Problem Solving & Analytical Thinking
• Annex 14, DGCA CAR Section 4, Series B, Part 1 and DGCA Aerodrome and Air safety Circulars pertaining to ARFF (Proficient)
• Adaptation and of use of structural rescue and firefighting equipment for aircraft rescue and firefighting (Proficient)
• Handling of Hazmat Emergencies (Proficient)
• Protective Clothing and Respiratory Protection (Proficient)
• Fire dynamics, toxicity and basic first aid (Proficient)
• Handling of ARFF Appliances and equipment (Proficient)
• Operational Tactics and Maneuvers (Proficient)
• RT Phraseology and Emergency Communication (Proficient)
• Disabled Aircraft Removal Plan & ICAO Doc 9137 Part 5 (Proficient)
• Delhi Airport Emergency Plan & ICAO Doc 9137 Part 7 (Proficient)
• Store Management (Proficient)
• Safety Management System (Proficient)
• Extinguishing agents and Fire fighting Techniques (Proficient)