Operations Buyer, Catalog Admin and Supplier Enablement

IBM; Bengaluru; Hybrid; INR 600,000 - 900,000; Full time

Job summary

IBM India Private Limited seeks an experienced Procurement Operations Professional to support procurement applications and accounts payable requests. The role acts as a single point of contact for global procurement professionals and suppliers, requiring knowledge of IBM tools and processes and the organizational structure of global procurement.

Key responsibilities include handling help requests, professional call handling, providing application guidance, escalating issues when necessary, and

Qualifications

• Bachelor's Degree required.
• Experience with internal client and supplier requests preferred.
• Proven call handling and client service skills desired.
• Knowledge of procurement tools and processes is a plus.
• Understanding of organizational structure in global procurement helpful.

Responsibilities

• Receive, document, and respond to help requests from internal clients and suppliers.
• Handle calls professionally and empathetically, maintaining high-quality standards.
• Provide walkthrough application or status support for procurement applications.
• Escalate issues with relevant information to Level 2 contacts when needed.
• Maintain call logs and accurate contact information for requests.

Skills

Communication skills

Call handling

Client requests experience

Problem solving

Language skills

Education

Bachelor's Degree

Tools

Excel

IBM procurement tools

Job description

At IBM Finance & Operations, we are the backbone of IBM’s transformation driving efficiency, transparency, and smart decision-making across the business. Our teams provide the insight and discipline that guide strategy, ensure financial strength, and enable IBM to invest in innovation and growth. Working in Finance & Operations means combining analytical skills with collaboration and curiosity. You’ll partner with colleagues across functions and geographies, using data, technology, and process excellence to create solutions that improve performance and deliver measurable impact. IBM offers continuous learning, career development, and a culture that values diverse perspectives. Join us and be part of a global team that keeps IBM moving forward, while building your own future in a dynamic and evolving environment.

Your role and responsibilities

As a Procurement Operations Professional, you will provide support for procurement applications and processes, as well as accounts payable help requests, serving as a single point of contact for global procurement professionals and suppliers. This role requires strong knowledge of IBM tools and processes, as well as the organizational structure of global procurement.

Your primary responsibilities will include:

• Manage Help Requests: Receive, document, and respond to help requests from IBM internal clients and suppliers, providing clear and accurate information to resolve issues.
• Conduct Call Handling: Handle calls in a professional manner, demonstrating courteous and empathetic behavior to clients who may be upset or angry, and providing high-quality standards to conduct calls.
• Provide Application Support: Offer 'how do I' (walk-through) application or status support, and coach clients on the use of procurement applications.
• Escalate Problems: Gather relevant problem information, generate problem reports, and escalation issues to the appropriate Level 2 contact when necessary.
• Maintain Accurate Records: Create a call log for every help request, ensuring accurate contact information is obtained and problems/questions are accurately documented.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Exposure to Procurement Tools: Familiarity with IBM procurement tools and processes, including procurement applications and accounts payable systems.
• Understanding of Organizational Structure: Knowledge of the organizational structure of global procurement, including roles and responsibilities.
• Experience Working with Client Requests: Exposure to receiving, documenting, and responding to help requests from internal clients and suppliers.
• Familiarity with Call Handling: Experience with professional call handling skills, including providing high-quality standards to conduct calls and demonstrating courteous and empathetic behavior.
• Basic Understanding of Problem Solving: Exposure to gathering relevant problem information, generating problem reports, and escalating issues to the appropriate contact.

Preferred technical and professional experience

• Designated Language Skills: Proficiency in designated language(s) to effectively communicate with global procurement professionals and suppliers.
• Software Specific Skills: Familiarity with software such as Excel to support procurement operations and client requests.
• Knowledge Database Utilization: Ability to effectively consult knowledge database for guidance in responding to client's questions and resolving issues.

Years of Experience:4-5

ABOUT BUSINESS UNIT

The IBM Finance organization is responsible for driving enterprise performance and transformation. We are the financial stewards of IBM, delivering IBM’s financial strategy, developing new business models, and mitigating enterprise risk.Do you have a passion for creating business value? Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

Job Title

Operations Buyer, Catalog Admin and Supplier Enablement

Job ID

130954

City / Township / Village

State / Province

Country

India

Work arrangement

Hybrid

Area of work

Enterprise Operations

Employment type

Regular

Position type

Professional

No Travel

Company

(0063) IBM India Private Limited

Shift

Rotation

Is this role a commissionable/sales incentive based position?