Operations - Associate - Merchant Operations (KYC)

Paytm; Dadri; On-site; INR 400,000 - 600,000; Full time

Job summary

Paytm in Noida is seeking a detail-oriented KYB/KYC Analyst responsible for validating merchant KYB/KYC documents, assessing risk on merchant websites, and executing VCIP for online onboarding.

You will cross-check documents against regulatory checklists, flag discrepancies, ensure accurate data across onboarding systems, and conduct VCIP sessions in line with SOPs and RBI guidelines.

Qualifications

• Bachelor’s degree required.
• Minimum 1 year of relevant work experience in merchant onboarding, KYC/AML, or risk operations.
• Knowledge of KYB/KYC documentation and regulatory due diligence is required.
• Exposure to VCIP or video-based identity verification is a plus.

Responsibilities

• Validate and verify merchant KYB and KYC documents (PAN, GST, CIN, bank proofs, address proofs, ownership details).
• Conduct risk assessment of merchant websites and mobile apps during onboarding and review for policy violations.
• Cross-check documents against regulatory and internal checklists for authenticity and completeness.
• Identify discrepancies or forged documents and escalate for investigation.
• Capture and update merchant entity details across onboarding systems/tools.
• Perform VCIP sessions with merchants per SOPs and regulatory guidelines.
• Verify identity, liveness and document authenticity in real time during VCIP.
• Record VCIP outcomes and escalate discrepancies or failed verifications.
• Ensure VCIP adherence to RBI timelines and quality benchmarks.
• Follow SOPs and compliance checklists; complete cases within SLA/TAT.
• Maintain daily trackers/logs and coordinate with Risk, Compliance, and Finance teams.

Skills

KYC/AML knowledge

Attention to detail

Written & verbal communication

MS Office proficiency

Education

Bachelor’s degree (any discipline)

Tools

MS Office

Job description

About Us:

Paytm is India’s leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the Role :-

This is an individual contributor role responsible for validation and verification of merchant KYB/KYC documents,

risk assessment of merchant websites and applications, and execution of the Video Customer Identification Process (VCIP) for online merchant onboarding. The role requires strong attention to detail, sound judgment on risk and compliance parameters, and the ability to work within defined SLAs to ensure accurate and timely merchant processing.

Key Responsibilities : -

Merchant KYB/KYC Validation & Risk Assessment

• Validate and verify merchant KYB and KYC documents such as PAN, GST, CIN, bank proofs, address proofs,

and beneficial ownership details

• Cross-check submitted documents against regulatory and internal compliance checklists for authenticity

and completeness

• Identify discrepancies, mismatches, or forged/tampered documents and elevate for further investigation
• Ensure merchant entity details are correctly captured and updated across internal onboarding systems/tools

systems/tools

• Conduct risk assessment of merchant websites and mobile applications prior to and during onboarding, reviewing content for prohibited or restricted categories, policy violations, and regulatory non‑compliance

reviewing content for prohibited or restricted categories, policy violations, and regulatory non‑compliance

• Assess look-and-feel, product listings, pricing, refund/return policies, and contact details for authenticity,

and flag high‑risk merchants, suspicious business models, or fraud indicators to the reporting manager/Risk team

VCIP (Video Customer Identification Process) :-

• Conduct VCIP sessions with merchants/authorized signatories as per defined SOPs and regulatory guidelines

guidelines

• Verify identity, liveness, and document authenticity in real time during the video verification call
• Accurately capture and record VCIP outcomes, and elevate discrepancies or failed verifications appropriately

• Ensure VCIP process adherence to RBI/regulatory timelines and internal quality benchmarks

General Operations:-

• Follow standard operating procedures (SOPs) and compliance checklists for every merchant case
• Ensure all cases are processed within defined SLA/TAT
• Maintain quality benchmarks as defined by audits and QA reviews
• Maintain daily trackers/logs of assigned, completed, and pending cases, and escalations
• Coordinate with Risk, Compliance, Category, Tech, and Finance teams as needed to resolve cases

Required Skills & Qualifications:-

• Bachelor’s degree (any discipline), or equivalent
• Minimum 1 year of relevant work experience in merchant onboarding, KYC/AML, risk operations, or related fields
• Working knowledge of KYB/KYC documentation and regulatory due diligence requirements
• Exposure to VCIP or video‑based identity verification processes preferred
• Proficiency in MS Office Suite (Excel, Word, Google Sheets, etc.)
• Good written and verbal communication skills
• Ability to multitask, prioritize, and adapt quickly in a fast‑paced environment
• Detail‑oriented with a process‑driven and risk‑aware mindset

Location & Other Details:-

• 6 days a week, work from office
• Location: Noida