Operations Associate

Atica Global; Pune District; On-site; INR 240,000 - 360,000; Full time

Job summary

Atica is hiring a detail-oriented Data Entry & Revenue Support Associate in Pune, Maharashtra. You will manage data entry, respond to RFPs, and generate reports using CRM systems and BI tools.

Reporting to the Revenue Operations team, you will follow SOPs, assist sales and specialists, and continuously learn new processes and tools such as Metabase and Appsmith to improve accuracy and efficiency.

Qualifications

• Data entry experience with high accuracy.
• Experience drafting RFP responses.
• Ability to generate and distribute reports.
• Familiarity with CRM and data integrity.
• Willingness to learn new tools and processes.

Responsibilities

• Data entry and RFP responses with accuracy.
• Support sales and managers on projects.
• Follow SOPs to ensure consistency.
• Utilize CRM, Metabase and Appsmith to complete tasks.
• Prepare materials for meetings and audits.

Skills

Data entry

RFP responses

Report generation

CRM usage

SOP adherence

Learning quickly

Tools

CRM systems

Metabase

Appsmith

Reporting platforms

Job description

About Atica

Atica is a technology company specialising in sales & revenue management for hotels (Hilton, Marriott, Choice, and Wyndham, etc.) www.aticastays.com

About Atica

Atica is a technology company specialising in sales & revenue management for hotels (Hilton, Marriott, Choice, and Wyndham, etc.) www.aticastays.com
Work mode : Work from office
Joining : Immediate
Location : Pune, Maharashtra
Timings : 7 PM to 5 AM IST - [5 Days Working]

Key Responsibilities

• Task Execution: Complete assigned tasks such as data entry, RFP answering, report generation, and process execution with a high degree of accuracy
• Support Functions: Assist Specialists and Managers with larger projects by performing specific tasks or gathering necessary information
• Process Adherence: Follow established Standard Operating Procedures (SOPs) to ensure consistency and reliability in operations
• Tool Usage: Utilize tools like CRM systems, reporting platforms (e.g., Metabase), and internal tools (e.g., Appsmith) to complete tasks efficiently
• Continuous Learning: Stay updated with new processes, tools, and best practices to improve performance and efficiency

Example Tasks

• Daily Data Entry: Input booking and revenue data into the relevant systems, ensuring accuracy and completeness. Answering RFPs, as per the sales team’s instructions
• Report Generation: Generate and distribute daily, weekly, or monthly reports to the Revenue and Sales teams, ensuring they have the information they need to make informed decisions
• CRM Updates: Regularly update customer information and interactions in the CRM system, ensuring that data is current and accurate
• Routine Audits: Conduct audits of data or processes to identify and correct any discrepancies or errors
• Meeting Support: Prepare materials for meetings, such as gathering data or creating presentation slides

KPIs

• Task Accuracy: Low error rates in data entry and reporting
• Efficiency: Ability to complete tasks within set time frames
• Adaptability: Quick learning and adoption of new tools and processes
• Collaboration: Positive feedback from team members and departments on support provided
• Proactivity: Identification and reporting of potential issues or areas for improvement

Atica is an equal opportunity employer and welcomes candidates from diverse backgrounds to apply.