Operations Associate

Zoho; Chennai District; On-site; INR 350,000 - 550,000; Full time

Job summary

Shah Capital Services is seeking an detail-oriented Operations Associate to manage end-to-end back-office operations, client onboarding, and trade processing. You will also enforce regulatory compliance and drive robust risk management frameworks to protect client assets.

Key tasks include supervising daily workflows, liaising with clients and partners, and maintaining audit-ready records. The role requires 1–3 years in operations, a Bachelor’s degree, and NISM V-A certification as per SEBI/AMFI

Qualifications

• Bachelor’s degree in any discipline.
• 1–3 years of hands-on experience in operational roles.
• NISM Series V-A certification mandatory per SEBI/AMFI guidelines.

Responsibilities

• Manage end-to-end back-office operations and client onboarding.
• Oversee trade processing and regulatory compliance.
• Identify operational risks and implement controls.
• Maintain audit-ready documentation and records.
• Liaise with clients and partners to ensure service quality and retention.
• Supervise team daily priorities and ensure accuracy.

Skills

Attention to detail

Client onboarding

Regulatory knowledge

Risk management

Communication

Education

Bachelor’s Degree

Tools

Financial platforms

Job description

Founded in 2005, Shah Capital Services is a trusted financial services firm specializing in wealth management, stocks and securities, investments and insurance solutions. Built on a vision to eliminate market noise and emotional decision-making. Rather than pushing generic products, we focus on structured planning, deep client understanding, and consistent, process-driven execution.

Job Description

We are seeking a detail-oriented Operations Associate to manage end-to-end back-office operations, client onboarding, trade processing, and regulatory compliance. In addition to ensuring seamless execution of transactions, you will cultivate strong client and stakeholder relationships and implement robust risk management frameworks to safeguard business operations and protect client assets.

Operations & Process Execution: Manage day-to-day operations, monitor workflows for timely execution, maintain proper documentation and records, and drive team productivity.

Relationship Management: Act as a dedicated liaison for clients and external partners, addressing operational queries, guiding clients through onboarding workflows, and building strong cross-functional relationships to ensure high client satisfaction and retention.

Risk Management & Controls: Identify operational vulnerabilities, perform proactive risk assessments on trade and execution processes, monitor transaction limits, and enforce internal control policies to minimize financial and operational risk.

Compliance & Audit Preparedness: Ensure strict adherence to regulatory standards and company policies, maintaining audit-ready operational trails and documentation.

Problem Resolution & Improvement: Identify and resolve operational issues promptly, coordinate across teams, and implement process enhancements to boost efficiency and service quality.

Team Supervision: Guide, coordinate, and support team members in managing daily priorities while maintaining high accuracy and productivity.

Requirements

Education & Experience:

• Minimum Education: Bachelor’s Degree in any discipline preferred.
• Experience: 1–3 years of hands-on experience in operational roles.

Preferred Certification:

• NISM Series V-A: Mutual Fund Distributors Certification (Mandatory as per SEBI/AMFI guidelines for operational staff handling client transactions).

Above such relevant certificates as required from the compliance can be appeared within 3–6 months of joining (if not already certified).

Technical & Soft Skills:

• Platform Knowledge: Hands-on experience with financial platforms.
• Regulatory Knowledge: Deep understanding of KYC/e-KYC norms, SEBI guidelines, AMFI code of conduct, and Tax implications (STCG/LTCG).
• LanguagesProficiency: Fluency in English, Hindi and Tamil. Other regional language is an added advantage.