Operations Associate

athenahealth; Chennai District; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Commuter support

Tuition reimbursement

Collaborative workspaces

Job summary

athenahealth is seeking an Operations Associate to join our Chennai team. You will analyze complex issues in claims and RCM workflows, partner with the quality team to identify training opportunities, and own training-related actions to drive better business outcomes.

The role emphasizes problem-solving and cross-functional collaboration with BPO partners. You will work with our operations team to support athenaClinicals and athenaCollector initiatives by leveraging knowledge of the athenaNet

Qualifications

• Bachelor's degree or equivalent.
• 5-7 years' experience in fast paced environment.
• Previous experience in healthcare RCM environment, mandatory.

Responsibilities

• Analyze complex breakdowns in the process related to follow-up, denials management, payment posting or clinical issues through root cause analysis and provide next steps to BPO teams.
• Drive workflows, directives and new work assignments with BPO teams as SME and trainer.
• Manage process-specific calls with BPO teams to improve quality outcomes.

Skills

Root-cause analysis

Training coordination

Stakeholder collaboration

Process improvement

Healthcare RCM know-how

Education

Bachelor's degree or equivalent

Job description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for Operations Associate to join our Operations team. Your Job will be responsible for working on resolving claims and or tasks associated to US healthcare RCM.

But enough about us; let's talk about you.

You are a curious person who is great at identifying problems and seeing them through to resolution. You also will partner with our quality team to ensure training opportunities are identified and will own training related action items to drive better business outcomes .

The Team

The operations team holds accountability of critical parts of workflows of athenahealth. We execute driving key initiatives in athenaClinicals and athenaCollector by working with our customers as well as internal stakeholders. We are responsible for leveraging the knowledge in the athenaNet platform in order to improve the product and advance our services.

Job Responsibilities

• Analyze complex breakdowns in the process associated with follow-up, denials management, payment posting related and or clinicals related issues through performing root cause analysis and provide appropriate next steps to BPO teams
• Accountable to drive workflows, directives and new work assignments with the BPO teams at the capacity of SME and trainer
• Drive process specific calls with BPO teams to drive better outcomes in quality

Typical Qualifications

• Bachelor's degree or equivalent
• 5-7 years' experience in fast paced environment
• Previous experience in healthcare RCM environment, mandatory

About athenahealth

Our Mission: To unleash our collective potential to transform healthcare.

Our Location : This role is located in Chennai .This office has a cafeteria, coffee café and outdoor space.

Our Culture: If you crave transparency, innovation and the ability to make an impact, you've come to the right place. Being an athenista is all about taking initiative, questioning the norm, making things radically simple and celebrating diversity. We are all working hard towards a cause that impacts every one of us, healthcare, and we take time to celebrate company accomplishments and our people.

Our Perks

Along with health & financial benefits, our athenistas are offered a variety of perks that promote employee wellbeing such as commuter support, tuition reimbursement, collaborative work spaces .

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients - powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented employees - or athenistas, as we call ourselves - spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces - some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here: athenahealth.com/careershttps://www.athenahealth.com/careers/equal-opportunity