Senior Quality Analyst

Athenahealth India; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Commuter support

Employee assistance programs

Tuition assistance

Employee resource groups

Dog-friendly offices

Flexible work arrangements

Job summary

athenahealth in Chennai, India, seeks a Senior Quality Analyst to drive measurable quality and operational improvements across Authorization Management. You’ll own audit workflows, analyze trends, identify root causes, strengthen reporting, and enable continuous improvements in authorization workflows.

Reporting to the Manager, Authorization Management Quality, you’ll coordinate with stakeholders to reduce delays, ensure SOP adherence, and leverage AI-assisted tools where applicable.

Qualifications

• Bachelor’s degree required; graduation in Nursing, Dentistry, Physiotherapy, or any health/life science preferred.
• 3-5 years of relevant professional experience in healthcare quality, audit, operations, or related analytical roles.
• Proficiency in Microsoft Office Suite; experience with SOPs and quality standards.
• Ability to analyze trends and translate findings into process improvements.
• Strong communication to coordinate with stakeholders and explain findings.
• Hybrid work in Chennai, India.

Responsibilities

• Analyze authorization management quality data to identify trends and improvement opportunities.
• Own audit-related workflows for complex cases with timely, accurate completion.
• Review task notes and audit histories to determine next steps and corrective actions.
• Coordinate with internal stakeholders to resolve issues and reduce delays.
• Document case notes and outcomes to maintain traceability and audit readiness.
• Validate quality against SOPs and acceptance criteria.
• Identify root causes of recurring quality themes and propose improvements.
• Report on operational metrics, audit findings, and escalation themes.
• Use AI-enabled summaries and anomaly detection to improve speed while verifying accuracy.
• Coordinate project plans and cross-functional initiatives related to department goals.

Skills

Audit management

Quality analysis

Process improvement

Data analysis

SOP compliance

Stakeholder communication

Education

Bachelor's degree

Health sciences preferred

Job description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Role summary

Drive measurable quality and operational improvements across Authorization Management by owning audit, issue-tracking, and process-improvement activities as a Senior Quality Analyst in Chennai, India. You'll use healthcare operations expertise to support audit accuracy, identify root causes of recurring quality issues, strengthen reporting, and enable continuous improvement across authorization-related workflows. You will report to the Manager, Authorization Management Quality.

Team summary

The Authorization Management Quality team supports agents and operations colleagues who handle pre-certifications and referral work for providers. The team is accountable for quality oversight, audit support, issue resolution, cross-functional coordination, and continuous process improvement. You will contribute by leveraging operational analysis, quality insights, and athenahealth workflow knowledge to improve service delivery, strengthen accountability, and support scalable authorization management operations.

Essential Job Responsibilities

• Analyze authorization management quality data to identify trends, recurring issues, and opportunities for improvement.
• Own audit-related workflows for more complex cases, ensuring timely, accurate, and consistent completion.
• Review task notes, audit histories, and supporting documentation to determine appropriate next steps and corrective actions.
• Coordinate with internal stakeholders to resolve issues, reduce delays, and minimize rework across authorization-related workflows.
• Document case notes, actions taken, and outcomes in required systems to maintain traceability and audit readiness.
• Validate quality by ensuring work aligns to SOPs, operational standards, and established acceptance criteria.
• Identify root causes for recurring quality themes and propose practical process improvements.
• Report on key operational metrics, audit findings, and escalation themes to support goal tracking and performance management.
• Use AI-enabled assistance to improve speed and consistency by leveraging AI-supported summarization and anomaly detection where available, while applying judgment to verify accuracy and follow SOPs.
• Coordinate project plans and cross-functional initiatives related to department goals, process improvements, and workflow optimization.

Additional Job Responsibilities

• Support training and knowledge sharing by coaching peers on audit handling approaches and quality expectations.
• Contribute to process documentation updates and job aids based on observed operational learnings.
• Participate in quality calibration sessions to align on audit interpretation, documentation requirements, and escalation thresholds.
• Assist with implementation planning for process changes that affect authorization management workflows.
• Engage in continuous improvement projects aimed at improving accuracy, reducing cycle time, and supporting more efficient workflows.
• Participate in special investigations or deep dives for escalated quality or issue-tracking cases.
• Coordinate meetings, working groups, testing, product discussions, and process research as needed.
• Assist with identifying opportunities to reduce inflow through automation or process improvement.
• Serve as a mentor and escalation point for team members.
• Help create and update documents for projects and processes relevant to the team.

Expected Education & Experience

Bachelor’s degree required; graduation in Nursing, Dentistry, Physiotherapy, or any health/life science preferred. 3-5 years of relevant professional experience in the healthcare industry. Experience in quality, audit, operations, or related analytical operational roles preferred. Proficiency in Microsoft Office Suite. Experience working with SOPs and quality standards to achieve consistent outcomes. Ability to analyze trends and translate findings into recommendations for process improvements. Strong communication skills to upscale, coordinate, and explain findings clearly to stakeholders. Comfort working in a hybrid environment based in Chennai, India.

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients - powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture

Our talented employees - or athenistas, as we call ourselves - spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment

Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you

• Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces - some offices even welcome dogs.
• We also encourage a better work-life balance for athenistas with our flexibility.
• While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time.
• We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
• In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons.

Learn more about our culture and benefits here: athenahealth.com/careers https://www.athenahealth.com/careers/equal-opportunity

United by our mission and driven by our entrepreneurial spirit, our work at athenahealth is collaborative, transformative, and above all, it is meaningful. Our employees take pride in using technology and data-driven insights to inspire changes that will make the U.S. healthcare system better for everyone, including your friends, family and maybe even you.