Operations Analyst Source To Pay

Resources Global Professionals; Pune District; On-site; INR 600,000 - 800,000; Full time

Job summary

Resources Global Professionals is seeking an Operations Analyst to join our Source-to-Pay (S2P) / Procure-to-Pay (P2P) team. You will resolve PO invoice exceptions in collaboration with Accounts Payable, business users, sourcing managers and suppliers.

You will monitor exceptions in the VIM system, document root causes, drive process improvements, and support regional targets through data-driven analysis and clear communication.

Qualifications

• Bachelor’s degree in procurement, business administration or accounting.
• Knowledge of Source / Procure to Pay processes is required.
• Familiarity with SAP, VIM, Ariba and MS Office tools preferred.

Responsibilities

• Monitor, analyze and resolve PO invoice exceptions in the VIM tool daily.
• Document root causes and lessons learned to prevent recurrence.
• Collaborate with Finance to resolve reconciliation items in PO/Goods Receipt accounts.
• Interpret data to identify opportunities to improve PO structure.
• Communicate with suppliers and internal stakeholders clearly.
• Prepare monthly metrics and status reports for management.
• Participate in weekly AP process reviews and training.
• Support regional targets and SOP adherence.
• Drive process standardization and automation projects with the team.
• Contribute ideas for continuous improvement and brand value submissions.

Skills

Communication

Analytical thinking

Cross-functional collaboration

Problem solving

Attention to detail

Education

Bachelor’s degree in procurement, business administration or accounting

Tools

SAP

VIM

Ariba

MS Tools

Job description

Role Summary:

We are looking for an Operations analyst as part of our Source-to-Pay (S2P)/ Procure-to-Pay (P2P) which works to resolve invoice exceptions for Purchase Orders (POs) in close co-operation with the Accounts Payable Team, Business Users, Sourcing Managers and suppliers.

The operations analyst clears Account Payable invoice exceptions as a result of mismatch between purchase order, goods receipt confirmation, and suppliers invoice.

Role & responsibilities

• Monitor, analyze and resolve purchase order invoice exceptions created in the Vendor Invoice Management (VIM) tool daily
• Document root cause of exception trends and lessons learned to prevent future occurrence of non-routine processing and improve existing processes
• Partner with Finance to resolve outstanding reconciliation items in the goods receipt/invoice receipt clearing account
• Interpret purchase order exception data to opportunities to improve the purchase order structure
• Strong oral and written communication skills - Communication with external third parties (suppliers)
• Prepare status reports and operational statistics to capture monthly metrics
• Participate in weekly meetings with respective Accounts Payable team to audit aged exceptions, evaluate exception clearing performance, and document training opportunities
• Responsible to achieve regional targets as per SLAs and defined department goals
• SOP adherence manage end to end activities aligned to the role
• Monthly audits of open purchase order requests based on global KPIs
• Drive and encourage process standardization/improvement/automation projects with the team, ensure timely completion of projects
• Contribute to process improvement ideas and convert into a Brand Value submission for each year
• Participates in training and on-boarding of new source to pay Analysts
• Actively supports implementation of procedures and policies in all daily activities
• Follows work instructions and guidelines (Play books) when executing work tasks
• Collaborates with end users and stakeholders to contribute to a good working relationship, answering questions, collect feedback and actively look for areas for improvement
• First Point of Contact for all business issues and concerns lead from front
• Participate in weekly process reviews and controls with team members under the Operations Excellence framework, ensuring team delivers value addition.

Preferred candidate profile

• Bachelor’s degree is required, preferably in procurement, business administration or accounting. Any additional supply chain related certificated are added advantage
• Good level of knowledge and understanding of the Source / Procure to Pay Process is required
• Knowledge & proficiency of SAP, VIM, Ariba, MS tools is preferred
• Strategic thinker: ability to identify gaps and inconsistencies in the process, and recommend strategies that will prevent future exceptions
• Collaborate with cross-functional teams to investigate supplier escalations and unpaid invoices
• Good interpersonal skills – able to handle conflict situations and resolve issues satisfactorily