Operations Analyst

ANZ; Bengaluru; On-site; INR 500,000 - 700,000; Full time

Benefits offered by this job

Hybrid work

Health & wellbeing services

Job summary

ANZ in Bengaluru is seeking an Operations Analyst to support customers through digital channels, join and account opening requests, and 24x7 customer servicing collaboration with NZ teams. The role is permanent with an early morning shift, requiring strong communication and meticulous data handling.

The ideal candidate has 1–2 years in customer servicing, excellent written and verbal communication, flexibility with shifts, and a customer-first mindset.

Qualifications

• Minimum 1-2 years of experience in customer servicing.
• Excellent written and verbal communication skills.
• Flexible with shifts and weekend working.
• Strong customer focus and experience in voice-based processes.
• Accuracy and attention to detail.
• High ethical standards in customer service.

Responsibilities

• Actively support process changes within the team and recommend improvements.
• Record information accurately in work tools and maintain SLAs.
• Ensure customer authentication processes are followed to protect customer data and financial position.
• Keep up to date with bank policy changes and adhere to standards.
• Liaise with stakeholders professionally and escalate when needed; provide admin support as required.
• Complete all required documentation with minimal errors and guide team members.

Job description

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers.

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers.

About The Role

As an Operations Analyst, you will be responsible for managing key functions across customers via digital channels (over the phone, online and email) meeting the needs of customers. The role requires to handle requests for joining ANZ or applying for a bank account. Service and Join team is our 24X7 customer servicing team that supports the contact centre business in NZ across various processes. The teams operate around the clock and works in partnership with NZ having shared responsibilities with onshore counterparts.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type

Permanent

Role Location

Bengaluru

Work Schedule

Early Morning Shift

What will your day look like?

• Actively support process changes within team, recommend improvements and support change culture.
• Accurate recording of information in work tools, creates minimal rework for own/other team. Maintain customer service level agreements.
• Ensure all customer authentication processes are adhered to, to keep our customer information and financial position safe.
• Keeping up to date with all communication regarding changes to bank policy and adhered to all standards.
• Liaise with stakeholders in a professional manner, assisting with all enquiries to finalisation and/or escalating within a timely manner. Provide administrative support, including creation of correspondence material, to ensure customers are aware of their obligations and requirements to enable closure of cases.
• Completing all required documentation with no/minimal errors. Providing appropriate verbal information to stakeholders. Sharing information and providing ongoing support and guidance to team members.

What will you bring?

• Minimum 1-2 years of experience in customer servicing
• Excellent communication skills both written and verbal
• Flexible with shifts and weekend working
• Strong customer focus and skills and experience working in voice based process
• Accuracy and attention to detail
• Strong customer ethics to provide quality and timely customer service

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 127401.

Job Posting End Date

10/11/2026, 11:59pm