Banking Investigations Officer

ANZ Banking Group; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

ANZ Banking Group in Bengaluru invites an Investigations Officer to review customer or business transactions and determine outcomes using policy knowledge and ANZ systems. You will liaise with stakeholders, ensure compliance, and support process improvements while learning the claims and disputes landscape within a dynamic banking environment.

You’ll work with a collaborative team, adapt to changing priorities, and contribute to delivering accurate outcomes for customers and the bank.

Qualifications

• Customer coaching mindset
• Strong customer focus
• Retail experience preferred
• Collaborative team player
• Ability to multi-task and adapt to change
• Proactive with initiative to try new technologies
• Knowledge of ANZ systems

Responsibilities

• Liaise with stakeholders in a professional manner to assist with enquiries to finalise cases.
• Ensure customers are aware of their obligations to enable closure of cases.
• Provide appropriate verbal information to stakeholders.
• Support process improvements and promote change culture.
• Collaborate with team members and stakeholders to achieve goals.
• Contribute to overall team quality through quality checks.

Skills

Customer coaching

Customer focus

Retail experience

Collaborative

Multi-tasking

Proactive

ANZ systems

Tools

ANZ systems

Job description

Ops Analyst, Pymts Static About Us Standard At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. Institutional At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers. Technology (coding) At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers. Our community of over 5,000 engineers is key to making this happen, because technology underpins every part of our business - from delivering tools, apps and services for our customers, to building a bank for the future. Technology (non-coding) At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers. Business & Private Banking At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. Join Business & Private Bank and help deliver our growth ambitions by backing Australian businesses and private clients with the insights, solutions and support they need to move forward. We play a critical role in delivering the ANZ 2030 Strategy and you’ll be part of a team guided by our values to put customers first, deliver with excellence, own the outcome and work as one.

About the Role

As a [Role] in our [Tribe/Team/Domain/Business Unit], you’ll play a key role in helping to [state the key goal of the tribe/team/domain (why do they exist?)]. This role is responsible for reviewing and providing an outcome on a customer or business transactional enquiry. These positions will be required to use investigative skills, internal and external policy and extensive knowledge of ANZ systems to investigate disputes and determine the outcome. As this Code also captures positions who investigate insurance claims, these positions may require a knowledge of insurance policy terms, the Insurance Contracts Act, re-insurance requirements, internal and external policies and extensive knowledge of claims management processes and technology. Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

What will your day look like?

As an Investigations Officer, you will:

• Liaise with stakeholders in a professional manner, assisting with all enquiries to finalise and/or ...
• Ensure customers are aware of their obligations and requirements to enable closure of cases.
• Provide appropriate verbal information to stakeholders.
• Support process improvements, process changes and promote change culture.
• Seek opportunities to work with others to achieve team goals and actively share knowledge with team members and stakeholders.
• Contribute to overall team quality levels through quality checks

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Customer coaching mindset
• Role models strong customer focus
• Preferably with retail experience
• Enjoys working in a collaborative team environment
• Ability to multi-task, highly adaptable to change and ambiguity
• Proactive, shows initiative and keen to try new things (i.e. new technologies)
• Knowledge of ANZ systems

Job Posting End Date , 11.59pm, (Melbourne Australia)