Operational Process Analyst

RELX India (Pvt) Ltd Risk div Company; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

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Job summary

LexisNexis Risk Solutions in Mumbai seeks an experienced Senior Operational Process Analyst to support change and configuration management. You will create, distribute, and maintain analysis reports to drive continual service improvement and ensure adherence to global change policies.

The role requires strong knowledge of batch processing, change management, and analytical support for system interfaces. Collaboration with cross-functional teams is essential.

Qualifications

• Proven ability to manage and analyze change and configuration processes.
• Excellent written communication and documentation skills.
• Experience supporting system interfaces and change-related analytics.
• Ability to escalate issues using sound judgment.

Responsibilities

• Drive adherence to global change and configuration management processes.
• Lead process improvement activities across projects.
• Test service management tools and write process use cases.
• Review production changes for compliance with policies.
• Develop modifications to change and configuration policies.
• Provide training on change management and tool usage.
• Manage the Change Advisory Board (CAB).
• Identify tool improvements to streamline processes.

Skills

Batch processing

Written communication

Change management

Change requests

Analytical support

Judgment/ escalation

Job description

Operational Process Analyst

Would you like to be part of a team that delivers high-quality software to our customers? Are you a champion with a ‘can do’ attitude who inspires others?

About the Business

LexisNexis Risk Solutions is a key partner in risk assessment. Within our Business Services vertical, we offer solutions that help businesses of all sizes drive revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions assist in areas such as Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation, and Customer Data Management. Learn more about LexisNexis Risk at risk.lexisnexis.com.

About Our Team

Our team at LNRS thrives in an innovative environment, with a real passion for our products and teamwork. We work agilely and collaborate effectively. LNRS is part of RELX, a global provider of data, information, and solutions for professional customers. RELX has been ranked by Forbes as #53 in their Top-2000 Global Employers.

About the Role

As a Senior Operational Process Analyst, you will use advanced problem-solving skills and multiple operating environments to support research design and assignments within change or configuration management processes. You will be responsible for creating, distributing, generating, and maintaining analysis reports that assist with continual service improvement and coordinating adherence to global change and configuration policy.

Responsibilities

• Drive adherence to the global change and configuration management process.
• Lead process improvement activities.
• Conduct testing of service management tools and write process use cases.
• Review all production changes for compliance with global change and configuration policies.
• Develop modifications and enhancements to global change and configuration policies.
• Provide training on change management and tool utilization.
• Manage the Change Advisory Board (CAB).
• Identify tool improvements for streamlining processes.

Requirements

• Strong knowledge of batch processing.
• Excellent written communication skills.
• Strong change management skills.
• Understanding of change request processes.
• Experience providing analytical support for system interfaces.
• Ability to escalation issues using good judgment.

We welcome candidates with diverse backgrounds.

Learn more about the LexisNexis Risk team and how we work here

We are committed to providing a fair and accessible hiring process.

If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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At LexisNexis® Risk Solutions, our businesses span multiple industries providing customers with innovative technologies, information-based analytics, decisioning tools and data management services that provide market-specific solutions. Approximately 11,100 employees in offices throughout the world support our brands by serving customers in more than 190 countries and territories. LexisNexis® Risk Solutions is part of RELX, a global provider of information and analytics for professional and business customers across industries. For more information, please visit www.risk.lexisnexis.com and www.relx.com.