Operational Excellence Consultant

Optum; Gurugram District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Optum, a global health services company, seeks a Six Sigma Black Belt to drive continuous quality improvement across teams.

You will champion data-driven projects, mentor staff, and collaborate with cross-functional units to enhance performance and outcomes in healthcare processes.

Qualifications

• BA/BS degree related field and/or equivalent education and experience.
• 2+ years of experience in process improvement, quality management, project management and/or business analysis.
• Six Sigma experience (Black Belt experience or Green Belt Certification is a plus).
• Understand the metrics used to measure performance.
• Intermediate skills in MS Excel and MS PowerPoint.

Responsibilities

• Lead end-to-end continuous quality improvement with a team.
• Use data to identify and solve a range of problems.
• Investigate non-standard requests with some guidance.
• Prioritize and organize work to meet deadlines.
• Explain technical topics clearly to others.
• Assess customer needs and provide actionable improvements.

Skills

Six Sigma

MS Excel

MS PowerPoint

Customer service

Communication

Time management

Cross-functional collaboration

Education

BA/BS degree related field

Tools

MS Access

Visio

Minitab

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Are you a subject matter expert using Six Sigma methodology to deliver outstanding resultsWould you enjoy working in a culture that values integrity, compassion, relationships, innovation and performanceAssist us with strategic initiatives crossing business teams and operating groups as a Six Sigma Black Belt by championing the development and implementation of continuous quality improvement projects as part of our Continuous Process Improvement team.

Primary Responsibilities

• Work with a team to provide end to end continuous quality improvement
• Use pertinent data and facts to identify and solve a range of problems within area of expertise
• Investigate non-standard requests and problems, with some assistance from others
• Work within a specific knowledge area
• Prioritize and organize own work to meet deadlines
• Provide explanations and information to others on topics within area of expertise
• Assess and interpret customer needs and requirements
• Identify solutions to non-standard requests and problems
• Work with minimal guidance
• Translate concepts into practice
• Act as a resource for others with less experience
• Consult and work with management in identifying process improvement opportunities
• Quantify quality results and trends and implement actionable improvements for the organization
• Champion coordination and collaboration in all project, quality and implementation activities
• Interact with internal business units to expand quality discipline in all functional areas of the department
• Participate in the design, development, implementation and monitoring of quality programs
• Serve as a catalyst for change
• Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements

Required Qualifications

• BA/BS degree related field and/or equivalent education and experience
• 2+ years of experience in process improvement, quality management, project management and/or business analysis
• Six Sigma experience (Black Belt experience or Green Belt Certification is a plus)
• Understand the metrics used to measure performance
• At least intermediate skills in MS Excel and MS PowerPoint
• Proven excellent customer service skills
• Proven excellent written, verbal and presentation skills
• Proven excellent time management, organizational, and prioritization skills and ability to balance multiple priorities
• Proven ability to be multifunctional, to work with appropriate departments for the development of reporting needs and educational / staff development needs
• Demonstrated ability to work independently and be self directed while still supporting the team as a whole
• Demonstrated ability to communicate ideas clearly and concisely and to ability to facilitate meetings

Preferred Qualifications

• Experience in Enrollment, Billing and/or Reconciliation
• Healthcare and/or insurance industry experience
• Skills in MS Access, Visio, Minitab

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

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