Deputy Manager - Quality

UnitedHealth Group; Hyderabad; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

UnitedHealth Group is seeking an experienced Senior Coding Lead to drive health information management across projects. The role emphasizes coaching, KPI oversight, and coordinating with SMEs, auditors and trainers to improve processes.

You will manage teams, ensure compliance, and maintain strong stakeholder relationships while guiding performance and operational improvements in a fast-paced environment.

Qualifications

• 10+ years of coding experience with 3+ years in a Team Lead role.
• Graduate or Postgraduate in Life Sciences or Allied Medicine.
• Certified coder with AAPC/AHIMA credentials (CCS/CPC/CPC-H/CCS-P).
• Knowledge of medical terminology, anatomy/physiology, and regulatory changes.
• Strong analytical and communication skills.
• Ability to coach and mentor staff and manage client communications.

Responsibilities

• Be able to work closely with SME, Auditor and Trainer and identify training needs for outliers.
• KPIs include productivity, quality, TAT, attendance and attrition.
• Provide expertise and leadership in the assigned functional area.
• Manage client interactions and front-end the client relationship.
• Review and analysis of periodic reports and metrics.
• Establish and maintain a positive, collaborative work environment.
• Provide direction to staff and set priorities; assist senior management on operations.

Skills

Team leadership

Analytical skills

Communication skills

Stakeholder management

Education

Life Sciences / Allied Medicine degree

Certified coder – AAPC / AHIMA

Tools

AAPC/AHIMA certifications (CCS/CPC/CPC-H/CCS-P)

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Be able to work closely with SME, Auditor and Trainer and identify training needs for outliers
• KPIs include but not limited to Productivity, quality, TAT, Attendance and Attrition
• Quick turnaround using logical understanding of data
• Manages overall personnel, performance, and discipline of the assigned project(s)
• Provide expertise and leadership in assigned functional area
• Manage relationship with internal stakeholders and functions
• Manage all client interaction and client communication. Should front end the relationship with the client
• Review and analysis of periodic reports and metrics
• Evaluation of operational practices and procedures
• Provide support to quality initiatives targeted towards process improvements
• Actively involved in the internal audit support, ensuring all compliance parameters are met
• Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity, and teamwork
• Provide direction to staff; ensure resolution of problems; sets priorities
• Actively provides inputs and assistance to the senior management in the planning, implementation, and evaluation / modifications to existing operations, systems, and procedures, specifically relating to his/her assigned project(s)
• Managing attrition and building retention strategies
• Preparation of annual business plans including operating budgets
• Negotiating solutions, resolving conflicts and anticipating/handling critical situations
• Providing regular performance feedback and giving frequent formal and informal coaching sessions
• Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements

Required Qualifications:

• Graduate or Postgraduate in: Life Sciences, Allied Medicine (BHMS, BAMS, BPT, Dental Grads, Pharmacist, Nursing) or others
• Certified coder - AAPC / AHIMA - CCS/CPC/CPC-H/CCS-P
• 10+ years of coding experience with 3+ years of experience as a Team Lead
• Knowledge of medical terminology, human anatomy/ physiology, pathophysiology
• Knowledge of organizational structure, workflow, and operating procedures
• Maintain knowledge of coding and billing requirements and regulatory changes
• Proficient in healthcare reimbursement methodologies
• Proven ability to manage and enable teams to reach their goals
• Proven good analytical and communication skills
• Proven solid interpersonal and communication skills
• Proven solid acumen towards employee engagements & driving customer satisfaction
• Proven ability to effectively provide 1 on 1 coaching
• Proven ability to monitor absences and overall day to day operations
• Proven ability to identify areas of weakness and provide educational teaching to improve those areas of weakness

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.