Disptach -Operation Manager

Ankurlighting; Ghaziabad District; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Ankurlighting is looking for a proactive Operations Manager to oversee factory operations and ensure efficient execution. The ideal candidate will manage order processing, dispatch, and team performance while driving continuous improvements.

With strong leadership skills and a solution-oriented approach, you will address operational challenges and ensure seamless communication between departments. This role demands the ability to thrive in high-pressure situations while maintaining focus on customer satisfaction.

Qualifications

• Proven track record in driving operational efficiency.
• Strong leadership and management skills.
• Ability to manage high-pressure situations.

Responsibilities

• Manage the complete order lifecycle from order confirmation to final dispatch.
• Take ownership of end-to-end dispatch operations.
• Identify operational challenges and drive timely resolutions.

Skills

Leadership

Problem-solving

Decision-making

Team Management

Operational Efficiency

Job description

Job Description

Ankur Lighting is seeking a highly proactive, solution-driven, and execution-focused Operations Manager who can effectively manage factory operations, cross-functional coordination, team challenges, and day-to-day operational bottlenecks.

The ideal candidate should possess strong leadership, planning, problem-solving, and decision-making abilities, with a proven track record of driving operational efficiency and ensuring smooth execution across departments.

This role requires someone who can identify challenges before they become problems, take ownership of resolutions, and ensure that business operations continue seamlessly.

Key Responsibilities

Order Processing & Execution

• Manage the complete order lifecycle from order confirmation to final dispatch.
• Ensure timely processing of customer orders and coordination with concerned departments.
• Monitor order status and proactively resolve any delays or bottlenecks.
• Ensure all orders are executed as per committed timelines and customer requirements.

Dispatch Management

• Take ownership of end-to-end dispatch operations.
• Ensure timely and accurate dispatch of materials/products.
• Coordinate with factory, warehouse, logistics, and sales teams to ensure smooth dispatch planning.
• Monitor dispatch schedules and address any operational challenges to avoid delays.
• Lead, motivate, and manage the operations team to achieve departmental goals.
• Drive accountability, discipline, and a performance-oriented work culture.
• Conduct regular team reviews and provide guidance for continuous improvement.
• Support team members in resolving operational challenges and achieving targets.

Operational Problem Solving

• Identify operational, factory, and execution-related challenges and drive timely resolutions.
• Take ownership of critical issues and ensure effective closure.
• Develop practical solutions to improve efficiency, productivity, and service levels.
• Implement process improvements to reduce delays and enhance operational performance.

Cross-Functional Coordination

• Work closely with Sales, Designing, Purchase, Accounts, Dispatch, and After Sales teams.
• Ensure seamless communication and coordination between departments.
• Resolve inter-departmental issues impacting order execution and customer commitments.

Process & Performance Management

• Monitor daily operational activities and ensure adherence to processes.
• Track departmental KPIs and drive improvements.
• Establish systems and controls to improve operational efficiency and customer satisfaction.

What We Are Looking For

• Strong ownership mindset
• Excellent team management and leadership skills
• Solution-oriented approach to problem-solving
• Ability to manage high-pressure situations and multiple priorities
• Strong follow-up and execution capabilities
• Experience in manufacturing, operations, dispatch, and order management

Special Note

The candidate should be capable of independently managing dispatch operations, order processing activities, team performance, and day-to-day operational challenges while ensuring smooth business execution and customer satisfaction.