Operation Lead / Manger

Verifitech; Chennai; Presencial; INR 900 000 - 1 300 000; Tempo integral

Resumo da oferta

Verifitech is seeking an experienced Operations Lead to manage end-to-end Background Verification (BGV) operations, ensuring efficiency, quality, and timely delivery. The role is based in Tambaram, Tamil Nadu, India with a general shift and full-time commitment.

You will lead the BGV operations team, ensuring SLA/TAT adherence, drive process improvements, and coordinate with clients while maintaining data confidentiality and high quality standards.

Qualificações

• 4+ years of experience in BGV operations.
• 2-3 years of team handling experience.
• Strong knowledge of BGV processes and verification workflows.
• Excellent leadership, communication, and client management skills.
• Good knowledge of MS Excel, MIS, SLA, and TAT management.

Responsabilidades

• Manage daily BGV operations, ensuring SLA and TAT adherence.
• Lead, mentor, and monitor the performance of the operations team.
• Oversee employment, education, address, criminal, and reference verification processes.
• Monitor productivity, quality, pending cases, and operational KPIs.
• Handle client escalations and stakeholder coordination.
• Prepare and review daily, weekly, and monthly MIS reports.
• Ensure process compliance, data confidentiality, and quality standards.
• Identify process gaps and drive continuous improvement.

Conhecimentos

BGV Ops

Leadership

Client mgmt

MS Excel

MIS

SLA/TAT

Descrição da oferta de emprego

Job Summary

We are looking for an experienced Operations Lead to manage end-to-end Background Verification (BGV) operations, ensuring operational efficiency, quality, and timely delivery.

Job Details

• Job Title: Operation Lead / Manger
• Experience: 4+ Years
• Location: Tambaram, Tamil Nadu, India
• Shift: General
• Job Type: Full time

Responsibilities

• Manage daily BGV operations, ensuring SLA and TAT adherence.
• Lead, mentor, and monitor the performance of the operations team.
• Oversee employment, education, address, criminal, and reference verification processes.
• Monitor productivity, quality, pending cases, and operational KPIs.
• Handle client escalations and stakeholder coordination.
• Prepare and review daily, weekly, and monthly MIS reports.
• Ensure process compliance, data confidentiality, and quality standards.
• Identify process gaps and drive continuous improvement.

Requirements

• 4+ years of experience in BGV operations.
• 2-3 years of team handling experience.
• Strong knowledge of BGV processes and verification workflows.
• Excellent leadership, communication, and client management skills.
• Good knowledge of MS Excel, MIS, SLA, and TAT management.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.