Account Manager BGV Verify Shield

Verify Shield Pvt Ltd; Hyderabad; On-site; INR 500,000 - 750,000; Full time

Job summary

Verify Shield Pvt Ltd is seeking an Account Manager in Hyderabad to manage client relationships and oversee background verification operations. You will coordinate with HR and enterprise clients, onboarding, and portal access, while ensuring timely SLAs and handling escalations across India.

The role requires 2–5 years in account management or HR services, strong communication, and proficiency with Excel and CRM/BGV platforms. Exposure to vendor coordination and reporting is valued.

Qualifications

• 2–5 years of experience in account management or HR services.
• Strong written and verbal communication with clients.
• Knowledge of employment and education verification processes.
• Experience managing SLAs, TATs, and escalations.
• Proficiency in Excel and CRM or BGV platforms.
• Ability to coordinate with verification partners across India.

Responsibilities

• Client Relationship Management: Manage relationships with corporate clients, HR teams, recruitment teams, and enterprise customers.
• BGV Operations: Coordinate background verification checks, including employment, education, address, criminal record, identity, and reference verification.
• Client Onboarding: Manage client onboarding, documentation, service agreements, and portal access.
• Turnaround Time (TAT): Monitor verification requests and ensure completion within agreed service-level agreements (SLAs).
• Escalation Management: Resolve client concerns, delayed reports, discrepancies, and operational issues.
• Business Growth: Identify opportunities to upsell additional verification services and expand existing client accounts.
• Vendor Coordination: Coordinate with verification agencies, laboratories, and third-party service providers across India.
• Reporting: Prepare daily and monthly reports covering verification volumes, pending cases, TAT performance, and escalations.
• Compliance: Ensure appropriate handling of candidate information and adherence to applicable data protection requirements.
• Platform Management: Help clients use the Verify Shield BGV portal and coordinate with the technical team to resolve platform issues.

Skills

Account management

Client servicing

BGV operations

HR services

Strong communication

Excel

CRM platforms

CRM

BGV platforms

Tools

CRM

BGV platforms

Excel

Job description

Account Manager BGV | Verify Shield

Company: Verify Shield

Department: Client Relations & Business Operations

Location: Hyderabad, India

Industry: Background Verification (BGV) Services

Key Responsibilities

• Client Relationship Management: Manage relationships with corporate clients, HR teams, recruitment teams, and enterprise customers.
• BGV Operations: Coordinate background verification checks, including employment, education, address, criminal record, identity, and reference verification.
• Client Onboarding: Manage client onboarding, documentation, service agreements, and portal access.
• Turnaround Time (TAT): Monitor verification requests and ensure completion within agreed service-level agreements (SLAs).
• Escalation Management: Resolve client concerns, delayed reports, discrepancies, and operational issues.
• Business Growth: Identify opportunities to upsell additional verification services and expand existing client accounts.
• Vendor Coordination: Coordinate with verification agencies, laboratories, and third-party service providers across India.
• Reporting: Prepare daily and monthly reports covering verification volumes, pending cases, TAT performance, and escalations.
• Compliance: Ensure appropriate handling of candidate information and adherence to applicable data protection requirements.
• Platform Management: Help clients use the Verify Shield BGV portal and coordinate with the technical team to resolve platform issues.

Required Skills

• 2-5 years of experience in account management, client servicing, BGV operations, or HR services.
• Strong communication and client relationship management skills.
• Knowledge of employment and education verification processes.
• Experience managing SLAs, TATs, escalations, and operational reports.
• Proficiency in Excel and CRM or BGV platforms.
• Ability to coordinate with multiple verification partners across India.