Opening For Major Incident Management

Tekskills Inc.; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Tekskills Inc. in Mumbai seeks an Incident Manager to monitor IT systems, categorize incidents by severity, and lead rapid response efforts to restore services.

You will coordinate with technical teams, communicate with stakeholders, document incidents and post-incident reviews, and drive ongoing process improvements and staff training. This role emphasizes clear reporting and timely updates across the organization.

Responsibilities

• Monitor IT systems and services to identify incidents.
• Categorize incidents based on severity and impact.
• Coordinate and lead the response to incidents, ensuring timely resolution.
• Work with technical teams to troubleshoot and resolve incidents.
• Escalate incidents to appropriate teams or management when necessary.
• Act as the primary point of contact for incident-related communications.
• Provide regular updates to stakeholders on the status of incidents.
• Prepare incident reports and documentation for post-incident review.
• Analyze incident trends and identify areas for improvement.
• Develop and implement strategies to reduce the occurrence of incidents.
• Collaborate with other teams to improve incident management processes.
• Maintain accurate records of incidents and resolutions.
• Prepare detailed incident reports for management review.
• Document lessons learned and best practices.
• Provide training and support to staff on incident management processes.
• Ensure team members are aware of their roles and responsibilities during incidents.

Job description

1. Incident Identification and Categorization:

• Monitor IT systems and services to identify incidents.
• Categorize incidents based on severity and impact.

2. Incident Response and Resolution:

• Coordinate and lead the response to incidents, ensuring timely resolution.
• Work with technical teams to troubleshoot and resolve incidents.
• Escalate incidents to appropriate teams or management when necessary.

3. Communication:

• Act as the primary point of contact for incident-related communications.
• Provide regular updates to stakeholders on the status of incidents.
• Prepare incident reports and documentation for post-incident review.

4. Process Improvement:

• Analyze incident trends and identify areas for improvement.
• Develop and implement strategies to reduce the occurrence of incidents.
• Collaborate with other teams to improve incident management processes.

5. Documentation and Reporting:

• Maintain accurate records of incidents and resolutions.
• Prepare detailed incident reports for management review.
• Document lessons learned and best practices.

6. Training and Support:

• Provide training and support to staff on incident management processes.
• Ensure team members are aware of their roles and responsibilities during incidents.