Opening For Major Incident Management

Tekskills Inc.; Chennai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Tekskills Inc. in Chennai is seeking an incident management professional to monitor IT systems and services, identify incidents, and categorize them by severity and impact.

You will coordinate responses, work with technical teams to troubleshoot, and escalate issues as needed to ensure timely resolution. You will also maintain comprehensive incident documentation, generate reports for post-incident reviews, and collaborate with cross-functional teams to improve management processes.

Responsibilities

• Monitor IT systems and services to identify incidents.
• Categorize incidents based on severity and impact.
• Coordinate and lead the response to incidents, ensuring timely resolution.
• Work with technical teams to troubleshoot and resolve incidents.
• Escalate incidents to appropriate teams or management when necessary.
• Act as the primary point of contact for incident-related communications.
• Provide regular updates to stakeholders on the status of incidents.
• Prepare incident reports and documentation for post-incident review.
• Analyze incident trends and identify areas for improvement.
• Develop and implement strategies to reduce the occurrence of incidents.
• Collaborate with other teams to improve incident management processes.
• Maintain accurate records of incidents and resolutions.
• Prepare detailed incident reports for management review.
• Document lessons learned and best practices.
• Provide training and support to staff on incident management processes.
• Ensure team members are aware of their roles and responsibilities during incidents.

Job description

1. Incident Identification and Categorization:

• Monitor IT systems and services to identify incidents.
• Categorize incidents based on severity and impact.

2. Incident Response and Resolution:

• Coordinate and lead the response to incidents, ensuring timely resolution.
• Work with technical teams to troubleshoot and resolve incidents.
• Escalate incidents to appropriate teams or management when necessary.

3. Communication:

• Act as the primary point of contact for incident-related communications.
• Provide regular updates to stakeholders on the status of incidents.
• Prepare incident reports and documentation for post-incident review.

4. Process Improvement:

• Analyze incident trends and identify areas for improvement.
• Develop and implement strategies to reduce the occurrence of incidents.
• Collaborate with other teams to improve incident management processes.

5. Documentation and Reporting:

• Maintain accurate records of incidents and resolutions.
• Prepare detailed incident reports for management review.
• Document lessons learned and best practices.

6. Training and Support:

• Provide training and support to staff on incident management processes.
• Ensure team members are aware of their roles and responsibilities during incidents.