Opening For Major Incident Management

Tekskills Inc.; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Tekskills Inc. is seeking an Incident Manager to monitor IT systems, identify incidents, and classify them by severity.

You will lead cross-functional response efforts, coordinate with technical teams to resolve issues, and escalate where necessary, serving as the main communications contact for stakeholders. The role also emphasizes documenting incidents, preparing post-incident reviews, and driving process improvements across the organization.

Responsibilities

• Identify incidents and categorize them by severity and impact.
• Coordinate and lead incident responses and work with technical teams to troubleshoot.
• Escalate incidents to appropriate teams or management when needed.
• Act as the primary point of contact for incident communications and updates.
• Prepare incident reports and post-incident reviews documenting lessons learned and best practices.
• Provide training and support to staff on incident management processes and roles.

Job description

1. Incident Identification and Categorization:

• Monitor IT systems and services to identify incidents.
• Categorize incidents based on severity and impact.

2. Incident Response and Resolution:

• Coordinate and lead the response to incidents, ensuring timely resolution.
• Work with technical teams to troubleshoot and resolve incidents.
• Escalate incidents to appropriate teams or management when necessary.

3. Communication:

• Act as the primary point of contact for incident-related communications.
• Provide regular updates to stakeholders on the status of incidents.
• Prepare incident reports and documentation for post-incident review.

4. Process Improvement:

• Analyze incident trends and identify areas for improvement.
• Develop and implement strategies to reduce the occurrence of incidents.
• Collaborate with other teams to improve incident management processes.

5. Documentation and Reporting:

• Maintain accurate records of incidents and resolutions.
• Prepare detailed incident reports for management review.
• Document lessons learned and best practices.

6. Training and Support:

• Provide training and support to staff on incident management processes.
• Ensure team members are aware of their roles and responsibilities during incidents.