Opening For Major Incident Management

Tekskills Inc.; Bengaluru; On-site; INR 700,000 - 1,300,000; Full time

Job summary

Tekskills Inc. in Bengaluru, India, is seeking an Incident Manager to monitor IT systems, coordinate resolution, and communicate incident status to stakeholders. The role focuses on rapid incident response, root-cause analysis, and process improvement to minimize future incidents.

The ideal candidate will lead multi-disciplinary teams, escalate when needed, and maintain thorough incident records and post-incident reports. This position is based on-site in Bengaluru.

Responsibilities

• Monitor IT systems and services to identify incidents.
• Coordinate and lead the response to incidents, ensuring timely resolution.
• Work with technical teams to troubleshoot and resolve incidents.
• Escalate incidents to appropriate teams or management when necessary.
• Act as the primary point of contact for incident-related communications.
• Provide regular updates to stakeholders on the status of incidents.
• Prepare incident reports and documentation for post-incident review.
• Analyze incident trends and identify areas for improvement.
• Develop and implement strategies to reduce the occurrence of incidents.
• Collaborate with other teams to improve incident management processes.
• Maintain accurate records of incidents and resolutions.
• Prepare detailed incident reports for management review.
• Document lessons learned and best practices.
• Provide training and support to staff on incident management processes.
• Ensure team members are aware of their roles and responsibilities during incidents.

Job description

1. Incident Identification and Categorization:

• Monitor IT systems and services to identify incidents.
• Categorize incidents based on severity and impact.

2. Incident Response and Resolution:

• Coordinate and lead the response to incidents, ensuring timely resolution.
• Work with technical teams to troubleshoot and resolve incidents.
• Escalate incidents to appropriate teams or management when necessary.

3. Communication:

• Act as the primary point of contact for incident-related communications.
• Provide regular updates to stakeholders on the status of incidents.
• Prepare incident reports and documentation for post-incident review.

4. Process Improvement:

• Analyze incident trends and identify areas for improvement.
• Develop and implement strategies to reduce the occurrence of incidents.
• Collaborate with other teams to improve incident management processes.

5. Documentation and Reporting:

• Maintain accurate records of incidents and resolutions.
• Prepare detailed incident reports for management review.
• Document lessons learned and best practices.

6. Training and Support:

• Provide training and support to staff on incident management processes.
• Ensure team members are aware of their roles and responsibilities during incidents.