Opening For Incident Management (F2F 10th April chennai)

Tekskills Inc.; Kolkata District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Tekskills Inc. is seeking an experienced Incident Manager in India to oversee end-to-end incident management, ensuring timely restoration of services with minimal business disruption.

You will coordinate major incidents (P1/P2), lead bridge calls, manage stakeholder communication, and drive continual service improvements aligned with ITIL best practices. The role emphasizes strong RCA capabilities, SLA tracking, and collaboration with technical teams to prevent recurrence and enhance service

Qualifications

• End-to-end incident management to restore services quickly.
• Ability to lead RCA and drive problem management improvements.
• Strong ITIL-aligned governance and stakeholder communication.

Responsibilities

• Own and manage the incident lifecycle from detection to resolution and closure.
• Coordinate with technical teams during major incidents (P1/P2).
• Ensure incidents are logged, prioritized, categorized, and escalated correctly.
• Lead Major Incident calls, bridge calls, and recovery efforts.
• Provide clear and timely communication to stakeholders, management, and customers.
• Track and monitor SLA compliance and incident KPIs.
• Perform root cause analysis (RCA) and support problem management.
• Maintain incident documentation and post-incident reports.
• Identify recurring issues and recommend process improvements.
• Ensure adherence to ITIL frameworks, operational standards, and governance.
• Support continuous service improvement initiatives.

Skills

Incident management

ITIL

Stakeholder communication

Root cause analysis

Job description

• Own and manage the incident lifecycle from detection to resolution and closure


• Coordinate with technical teams during major incidents (P1/P2)


• Ensure incidents are logged| prioritized| categorized| and escalated correctly


• Lead Major Incident calls| bridge calls| and recovery efforts


• Provide clear and timely communication to stakeholders| management| and customers


• Track and monitor SLA compliance and incident KPIs


• Perform root cause analysis (RCA) and support problem management


• Maintain incident documentation and postincident reports


• Identify recurring issues and recommend process improvements


• Ensure adherence to ITIL frameworks| operational standards| and governance


• Support continuous service improvement initiatives

Essential Skills

The Incident Manager is responsible for overseeing the endtoend incident management process to ensure timely restoration of services| minimal business disruption| and effective stakeholder communication. This role coordinates response efforts| leads incident resolution| and drives continuous improvement aligned with ITIL best practices.