Opening For Incident Management (F2F 10th April chennai)

Tekskills Inc.; Mumbai; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

Tekskills Inc. in Mumbai seeks an experienced Incident Manager to oversee the end-to-end incident management process. You will coordinate response efforts across technical teams, lead major incident calls, and ensure rapid restoration of services with clear stakeholder communication.

The role emphasizes driving continuous improvement, tracking SLAs and KPIs, and performing RCA to prevent recurrence, aligning with ITIL best practices.

Qualifications

• Oversee end-to-end incident management to restore services quickly.
• Coordinate response with technical teams for major incidents (P1/P2).
• Bridge major incident calls and recovery efforts with stakeholders.

Responsibilities

• Own and manage the incident lifecycle from detection to resolution and closure.
• Lead major incident calls and bridge calls during recovery efforts.
• Provide clear and timely communication to stakeholders, management, and customers.

Skills

Incident lifecycle management

Incident coordination

Major incident leadership

Stakeholder communication

SLA & KPI tracking

Root cause analysis

ITIL & governance

Tools

ITIL framework

Job description

• Own and manage the incident lifecycle from detection to resolution and closure


• Coordinate with technical teams during major incidents (P1/P2)


• Ensure incidents are logged| prioritized| categorized| and escalated correctly


• Lead Major Incident calls| bridge calls| and recovery efforts


• Provide clear and timely communication to stakeholders| management| and customers


• Track and monitor SLA compliance and incident KPIs


• Perform root cause analysis (RCA) and support problem management


• Maintain incident documentation and postincident reports


• Identify recurring issues and recommend process improvements


• Ensure adherence to ITIL frameworks| operational standards| and governance


• Support continuous service improvement initiatives

Essential Skills

The Incident Manager is responsible for overseeing the endtoend incident management process to ensure timely restoration of services| minimal business disruption| and effective stakeholder communication. This role coordinates response efforts| leads incident resolution| and drives continuous improvement aligned with ITIL best practices.