Opening For Incident Management (F2F 10th April chennai)

Tekskills Inc.; Chennai; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Tekskills Inc. is seeking an Incident Manager in Chennai to oversee the end-to-end incident lifecycle, coordinate with technical teams during major incidents, and ensure proper logging, prioritization, and escalation.

The role requires clear communication to stakeholders and senior management, with a focus on maintaining SLA compliance and driving RCA-based improvements. The position emphasizes ITIL-aligned processes, incident recovery leadership, and ongoing service improvement initiatives in a

Qualifications

• Oversee end-to-end incident management process to ensure timely restoration of services.
• Coordinate with technical teams during major incidents (P1/P2).
• Ensure incidents are logged, prioritized, categorized, and escalated correctly.
• Lead major incident calls, bridge calls, and recovery efforts.
• Provide clear and timely communication to stakeholders, management, and customers.

Responsibilities

• Own and manage the incident lifecycle from detection to resolution and closure.
• Coordinate with technical teams during major incidents (P1/P2).
• Ensure incidents are logged| prioritized| categorized| and escalated correctly
• Lead Major Incident calls| bridge calls| and recovery efforts
• Provide clear and timely communication to stakeholders| management| and customers
• Track and monitor SLA compliance and incident KPIs
• Perform root cause analysis (RCA) and support problem management
• Maintain incident documentation and postincident reports
• Identify recurring issues and recommend process improvements
• Ensure adherence to ITIL frameworks| operational standards| and governance
• Support continuous service improvement initiatives

Skills

Incident management

ITIL

Stakeholder comms

SLA tracking

Root cause analysis

Incident communications

Job description

• Own and manage the incident lifecycle from detection to resolution and closure


• Coordinate with technical teams during major incidents (P1/P2)


• Ensure incidents are logged| prioritized| categorized| and escalated correctly


• Lead Major Incident calls| bridge calls| and recovery efforts


• Provide clear and timely communication to stakeholders| management| and customers


• Track and monitor SLA compliance and incident KPIs


• Perform root cause analysis (RCA) and support problem management


• Maintain incident documentation and postincident reports


• Identify recurring issues and recommend process improvements


• Ensure adherence to ITIL frameworks| operational standards| and governance


• Support continuous service improvement initiatives

Essential Skills

The Incident Manager is responsible for overseeing the endtoend incident management process to ensure timely restoration of services| minimal business disruption| and effective stakeholder communication. This role coordinates response efforts| leads incident resolution| and drives continuous improvement aligned with ITIL best practices.