Opening For Incident Management (F2F 10th April chennai)

Tekskills Inc.; Dadri; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Tekskills Inc. in India is seeking an Incident Manager to own the end-to-end incident management lifecycle, ensuring timely restoration of services with minimal disruption.

You will coordinate with technical teams during major incidents, lead incident resolution efforts, and communicate clearly with stakeholders and customers. The role requires driving continuous improvement, tracking SLA compliance and incident KPIs, and performing RCA to prevent recurrence.

Qualifications

• End-to-end incident management to ensure timely restoration of services.
• Effective stakeholder communication to management and customers.
• Adherence to ITIL best practices and governance.

Responsibilities

• Own and manage the incident lifecycle from detection to resolution and closure.
• Coordinate with technical teams during major incidents (P1/P2).
• Ensure incidents are logged, prioritized, categorized, and escalated correctly.
• Lead Major Incident calls and recovery efforts.
• Provide clear and timely communication to stakeholders, management, and customers.
• Track and monitor SLA compliance and incident KPIs.
• Perform root cause analysis (RCA) and support problem management.
• Maintain incident documentation and post-incident reports.
• Identify recurring issues and recommend process improvements.
• Support continuous service improvement initiatives.

Skills

Incident management

ITIL framework

Stakeholder communication

Root cause analysis

SLA monitoring

Major incident handling

Job description

• Own and manage the incident lifecycle from detection to resolution and closure


• Coordinate with technical teams during major incidents (P1/P2)


• Ensure incidents are logged| prioritized| categorized| and escalated correctly


• Lead Major Incident calls| bridge calls| and recovery efforts


• Provide clear and timely communication to stakeholders| management| and customers


• Track and monitor SLA compliance and incident KPIs


• Perform root cause analysis (RCA) and support problem management


• Maintain incident documentation and postincident reports


• Identify recurring issues and recommend process improvements


• Ensure adherence to ITIL frameworks| operational standards| and governance


• Support continuous service improvement initiatives

Essential Skills

The Incident Manager is responsible for overseeing the endtoend incident management process to ensure timely restoration of services| minimal business disruption| and effective stakeholder communication. This role coordinates response efforts| leads incident resolution| and drives continuous improvement aligned with ITIL best practices.