Azure Support Lead

Kayavlon Impex Pvt. Ltd; India; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Kayavlon Impex Pvt. Ltd seeks a highly skilled Lead Operations Engineer to oversee the DNA data and analytics platform, delivering L2 and L3 support in a mission-critical environment. You will lead offshore operations and serve as the primary escalation point.

You will drive automation, process improvements, and cross-functional collaboration across Azure BI tools, Databricks, and data workflows, ensuring stability, performance, and continuous improvement.

Qualifications

• Bachelor's degree in CS/IS or related field.
• 5+ years in application development, production support, and system administration.
• Proven experience leading technical teams in enterprise environments.
• Strong incident, change and problem management knowledge.

Responsibilities

• Lead and mentor a team of offshore engineers supporting DNA production, QA batch jobs, and applications. Serve as the primary escalation point for critical issues.
• Troubleshoot and resolve complex production issues related to data, systems, and applications. Conduct root cause analysis and implement long-term solutions.
• Monitor job schedules, application performance, and system health using enterprise tools; identify and resolve performance bottlenecks.
• Administer and maintain Azure-based EIM environments; lead environment refreshes, cutovers, and releases for deployments.
• Develop and maintain support documentation; train team members to improve knowledge and operations.
• Identify opportunities to automate processes and improve support efficiency; promote DevOps best practices.
• Collaborate with development, QA, and business stakeholders; coordinate with Microsoft support for Azure-related issues.

Skills

SQL (performance tuning)

PowerShell

Python

Git & CI/CD

Analytical thinking

Incident/Change/Problem management

Communication & stakeholder mgmt

Education

Bachelor’s Degree in Computer Science/Information Systems

Tools

Azure Databricks

Azure Data Factory

Azure Data Lake

Azure SQL Data Warehouse

SAP BW

HANA

Data Services

Cognos

Power BI

Autosys

Tidal

Job description

We are seeking a highly skilled and proactiveLead Operations Engineerto oversee and support our Data and Analytics (DNA) platform in a mission-critical environment. This role is responsible for deliveringLevel 2 (L2) and Level 3 (L3) supportfor theData and Analytics team, ensuring stability, performance, and continuous improvement of our data platforms and processes.

The position operates within arotational shift model, covering8 hours per day, 5 days a week, to ensure uninterrupted support during critical processing hours. As a senior member of the team, you will lead offshore operations, act as the primary escalation point, and drive operational excellence through automation, process optimization, and cross-functional collaboration.

Essential Functions/Responsibilities:

• Operational Leadership:
  Lead and mentor a team of offshore engineers supporting DNA production, QA batch jobs, and applications. Ensure seamless operations across shifts and act as the primary escalation point for critical issues.
• Production Support & Incident Management:
  Troubleshoot and resolve complex production issues related to data, systems, and applications. Drive root cause analysis and implement long-term solutions to prevent recurrence.
• System Monitoring & Performance Optimization:
  Monitor job schedules, application performance, and system health using enterprise tools. Proactively identify and resolve performance bottlenecks.
• Environment Management:
  Administer and maintain EIM environments across Azure and BI platforms. Lead environment refreshes, cutovers, and release activities for major and minor deployments.
• Documentation & Knowledge Sharing:
  Develop and maintain comprehensive support documentation. Provide training and guidance to team members to foster knowledge growth and operational maturity.
• Continuous Improvement:
  Identify opportunities to enhance system reliability, automate manual processes, and improve support efficiency. Champion best practices in production support and DevOps.
• Stakeholder Collaboration:
  Collaborate with cross-functional teams, including development, QA, and business stakeholders. Work with Microsoft support to resolve Azure-related issues.

Qualifications

• Bachelor’s Degree in Computer Science, Information Systems, or a related field.
• 5+ years of experience in application development, production support, and system administration.
• Proven experience leading technical teams in a high-availability, enterprise-scale environment.
• Strong understanding of incident, change, and problem management processes.
• Expertise in SQL (including performance tuning), PowerShell scripting, and Python.
• Hands-on experience with the Azure platform including Databricks, Azure Data Factory, Azure Data Lake, and Azure SQL Data Warehouse
• Familiarity with SAP BW, HANA, Data Services, and enterprise BI tools (Cognos, Power BI, Azure Analysis Services).
• Experience with job schedulers such as Autosys or Tidal.
• Working knowledge of Git and CI/CD practices.
• Strong analytical, troubleshooting, and decision-making skills.
• Excellent communication and stakeholder management abilities.

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.