OpenAir Analyst

Velsera; India; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A technology solutions provider is seeking a System Administrator with a focus on NetSuite OpenAir to manage user configurations and enhance system performance. You will provide technical support, create custom reports, and collaborate with cross-functional teams to optimize business processes. The ideal candidate will have 3–7 years of experience in system administration, alongside strong analytical and problem-solving skills. This role is based in India and offers the opportunity to work in a dynamic environment.

Qualifications

• 3–7+ years of experience in system administration, particularly with NetSuite OpenAir.
• Strong understanding of OpenAir configuration, SQL, XML, or APIs.
• Knowledge of project accounting, resource management, and billing.

Responsibilities

• Manage user accounts and security settings within OpenAir.
• Provide ongoing technical support and develop user training materials.
• Create and maintain custom reports to track KPIs.

Skills

NetSuite OpenAir

SQL

Analytical skills

Problem-solving

Communication skills

Tools

NetSuite ERP

SuiteAnalytics

SuiteFlow

SuiteScript

Job description

Who are we?

Welcome to the era of Velsera! Seven Bridges, Pierian & UgenTec have combined to become Velsera.

Velsera is the precision engine company. We empower researchers, scientists, and clinicians to drive precision R&D, expand access to, and more effectively leverage analytics at the point of care.

What will you do?

System Administration & Configuration

• Manage user accounts, roles, permissions, and security settings within OpenAir.
• Configure and customize OpenAir fields, forms, reports, workflows, and modules to align with business requirements (e.g., project setup, billing rules, revenue recognition).
• Maintain data integrity and accuracy across the platform, including data import, migration, and auditing.
• Stay updated on OpenAir releases, new features, and industry best practices, ensuring optimal utilization.
• Support and manage NetSuite/OpenAir integrations with other systems (e.g., NetSuite Finance and others).

User Support & Training

• Provide ongoing technical support to users, addressing issues, questions, and troubleshooting problems related to OpenAir functionality.
• Develop and deliver user guides, documentation, and training sessions for system processes and best practices to drive user adoption.

Reporting & Analytics

• Create and maintain custom reports, saved searches, and dashboards to track key performance indicators (KPIs) related to projects, resources, time, and financials.
• Analyze data and processes to provide insights and recommendations for business improvement.

Collaboration & Process Improvement

• Work closely with project managers, finance teams, IT teams, and other stakeholders to ensure OpenAir aligns with operational goals, improves processes, decreases errors, and increases efficiency.
• Identify opportunities for process improvements and system enhancements.
• Provide guidance on best practices for project management, resource management, and financial operations.

Technical Proficiency

• Proven experience with NetSuite OpenAir (or similar Professional Services Automation - like Certinia).
• Strong understanding of OpenAir PSA modules (Project Management, Resource Management, Time & Expense Management, Project Accounting, Reporting & Analytics).
• Experience with NetSuite ERP is often required, particularly for roles involving integration.
• Familiarity with NetSuite's customization tools (SuiteAnalytics, SuiteFlow, SuiteBuilder, SuiteScript - 1.0/2.0), API integrations (SuiteTalk, REST APIs).
• Experience with SQL or similar querying languages is a plus.

Functional Knowledge

• Strong understanding of financial operations, accounting workflows, and business process automation.
• Experience in project management principles and methodologies.
• Familiarity with revenue recognition concepts.

Analytical & Critical Thinking Skills

• Strong analytical skills and attention to detail to identify issues, analyze data, and propose solutions.
• Initiative-taking problem-solving abilities and a calm head in high-pressure situations.

Requirements

What do you bring to the table?

• Experience: 3–7+ years of experience in system administration, with considerable experience in NetSuite OpenAir.
• Technical Knowledge: Strong understanding of OpenAir configuration, SQL, XML, or APIs is often preferred.
• Functional Expertise
• Knowledge of professional services business processes, specifically project accounting, resource management, and billing.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Soft Skills: Strong analytical, problem-s…