Onsite Technical Support Engineer

Greif; Chennai District; Vor Ort; INR 350.000 - 550.000; Vollzeit

Zusammenfassung

Greif is seeking an Onsite Technical Support Engineer in Chennai to handle service desk calls, capture user information, and perform hardware/software installations and lifecycle management.

You will troubleshoot computer systems, contribute to asset management, and support IT projects while ensuring data security and efficient ticket resolution. Strong customer service and Windows/domain experience preferred.

Qualifikationen

• General knowledge of IT functions.
• Demonstrated skills in customer service, and verbal, written and mathematical skills.
• Support Windows operating system in a domain environment.
• Good understanding of Microsoft Office Suite.
• Good attention to detail and ability to maintain confidentiality.

Aufgaben

• Receives inbound service desk calls in a professional and timely manner according to IT Services procedures, with a focus on prompt first call resolution.
• Captures accurate information from users into the ticketing system and handles requests or escalates.
• Performs installations and upgrades to computers for new and current colleagues at all levels.
• Performs PC lifecycle management activities including hardware intake, inventory, migrations, wiping data, and returns.
• Uses IT asset inventory systems to safeguard assets and ensure proper deployment, return, or disposal.
• Evaluates and documents existing end user PC hardware, software, and configuration.
• Loads base Windows image and updates with patches; installs software and hardware.
• Performs basic troubleshooting, diagnosis and repair of computer systems and peripherals.
• Recommends policies to improve ticket resolution times.
• Participates in IT services project teams as requested.
• Performs other duties as assigned.

Kenntnisse

IT knowledge

Customer service

Windows domain

Microsoft Office

Attention to detail

Confidentiality

Ausbildung

High School diploma

Jobbeschreibung

Job Description:

Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries.

With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.

Learn more about the company's Customized Polymer, Sustainable Fiber, Durable Metal, and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn.

Our Vision

To Be the Advantage That Helps Our Customers Win.

Our Purpose

Creating packaging solutions for life’s essentials.

Job Requisition #

035562 Onsite Technical Support Engineer (Open)

Job Description

Key Responsibilities

• Receives inbound service desk calls in a professional and timely manner according to IT Services procedures, with a focus on prompt first call resolution.
• Captures accurate information from users (name, location, contact number, problem description) into the ticketing system. Handles user requests within capability, or quickly transfer calls to a senior technician.
• Performs installations and upgrades to computers for new and current colleagues at all levels of the organization.
• Performs PC lifecycle management activities such as receiving hardware, inventorying, migrating end users from their existing PCs to newly leased PCs, wiping data, and returning hardware.
• Properly uses IT asset inventory systems to safeguard computing assets and ensure they are deployed, returned, or disposed of correctly and cost-effectively.
• Evaluates and documents existing end user PC hardware, software, and configuration.
• Loads base Windows image and update with patches. Installs software and hardware.
• Performs basic troubleshooting, diagnosis and repair of computer systems, hardware and computer peripherals.
• Recommends policies/procedures to improve ticket resolution times.
• Participates in IT services project teams as requested.
• Perform other duties as assigned.

Education And Experience

• Typically possesses a High School diploma (or equivalent) and 2-5 years of relevant experience.

Knowledge And Skills

• General knowledge of IT functions required.
• Demonstrated skills in customer service, and verbal, written and mathematical skills.
• Demonstrate skills in supporting the Windows operating system in a domain environment.
• Good understanding of Microsoft Office Suite.
• Good attention to detail, and ability to maintain confidential information is required.

At Greif, we believe that our colleagues are the center of our success. Our Total Rewards have a comprehensive focus on well-being and offer a competitive package that enables you to thrive, be engaged, and reach your full potential.

EEO Statement

https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf

We offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other any other legally protected characteristic.

For more information read Greif’s Equal Opportunity Policy.