Iam Support Engineer

HCL Technologies Limited; Madurai District; Hybrid; INR 900,000 - 1,300,000; Full time

Job summary

HCL Technologies Limited is seeking a Senior Administrator - IAM Operations to lead and execute administration, configuration, and support for the One Identity Manager platform in India. The role emphasizes escalation handling, system health monitoring, and continuous improvement within an IAM context.

The candidate will contribute to automation, participate in release testing, and mentor Level 2 engineers, ensuring robust IAM operations and efficient platform management.

Qualifications

• Must have strong expertise with One Identity Manager.
• Solid understanding of IAM principles and best practices.
• Experience working in Agile environments with Jira.
• Excellent communication and collaboration skills.

Responsibilities

• Act as SME and escalation point for One Identity Manager issues.
• Troubleshoot and resolve complex issues beyond L1/L2 support.
• Provide day-to-day administration, configuration, and support of One Identity Manager.
• Monitor system/job queues, apply patches, and perform upgrades.
• Manage dynamic role and policy configurations in One Identity Manager.
• Handle bulk data imports, reports, and minor bug fixes.

Skills

One Identity Manager

IAM Principles

Agile Methodologies

Communication

Troubleshooting

Mentorship

Automation

Tools

SQL Server

PowerShell

Jira

Job description

Role & responsibilities

Role: SeniorAdministrator - IAM Operations

Job Responsibilities :

• Act as a Subject Matter Expert and escalation point for complex technical issues related to the One Identity Manager platform.
• Troubleshoot and resolve issues escalated beyond L1/L2 support, often involving deep system knowledge and advanced debugging techniques.
• Provide day-to-day administration, configuration, and support of the One Identity Manager platform.
• Perform system/job queue monitoring, patching, and upgrades of the One Identity Manager environment.
• Manage dynamic role and policy configurations within One Identity Manager.
• Handle bulk data imports, reports, and minor bug fixes related to the platform.
• Document changes and standard operating procedures to ensure consistent and efficient support.
• Contribute to automation and continuous improvement initiatives related to the One Identity platform.
• Participate in release testing and quality assurance activities for One Identity solutions.
• Provide leadership, mentorship, and technical guidance to Level 2 engineers.

• Strong experience (typically 3-5+ years) working with One Identity Manager.
• In-depth knowledge of One Identity Manager features, including workflows, job chains, role models, attestation, and connectors.
• Proficiency in SQL Server and PowerShell scripting for administration and automation tasks.
• Familiarity with identity and access management (IAM) principles and best practices.
• Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve complex technical issues.
• Experience in an agile environment and familiarity with tools like Jira.
• Excellent communication and interpersonal skills, with the ability to effectively communicate with technical and non-technical audiences.

Preferred candidate profile