Onboarding Officer - Video KYC_Digital Banking Kotak 811_0768_1461_1050139

Kotak Mahindra Bank; Thane; On-site; INR 300,000 - 550,000; Full time

Job summary

Kotak Mahindra Bank is seeking an Onboarding Officer for Video KYC (VKYC) to ensure secure, compliant, and customer-friendly onboarding. You will verify customer details, maintain accurate records, and explain banking products while meeting targets for VKYC conversions and cross-selling.

The role emphasizes excellent communication, attention to detail, and a professional demeanor to represent the bank effectively during customer interactions.

Qualifications

• Excellent communication skills and attention to detail are essential.
• Professional demeanor to represent the bank effectively.
• Ability to engage customers and explain banking products clearly.

Responsibilities

• Conduct secure video calls to complete full KYC verification for customers.
• Verify customer details and ensure documents match the application.
• Confirm VKYC is completed by the correct individual (Right Party Verification).
• Maintain courteous, professional relationships with customers during the KYC process.
• Cross-sell banking products and services during interactions with customers.
• Provide complete and accurate information about products pitched to customers.
• Follow up with customers and ensure timely callbacks.

Skills

Strong communication

Attention to detail

Professional demeanor

Cross-selling

Tools

CRM software

Job description

Job Description:

As an Onboarding Officer for Video KYC (VKYC) under Kotak 811 Digital Banking, you will be responsible for completing full KYC verification for customers via secure video calls. This role is critical in ensuring a smooth, compliant, and customer-friendly onboarding experience. You will verify customer details, ensure documentation accuracy, and maintain high service standards throughout the VKYC process. In addition to KYC verification, you will also engage in cross-selling banking products, providing accurate product information, and ensuring customer satisfaction. The role demands excellent communication skills, attention to detail, and a professional demeanor to represent the bank effectively.

Responsibilities

• Conduct secure video calls with customers to complete full KYC verification.
• Verify customer-submitted details and ensure documents match the application.
• Confirm VKYC is completed by the correct individual (Right Party Verification).
• Maintain a courteous and professional relationship with customers during the KYC process.
• Cross-sell relevant banking products and services during interactions.
• Provide complete and accurate information about products pitched to customers.
• Follow up with customers who are unavailable during initial contact and ensure timely callbacks.
• Meet defined targets for VKYC conversions and cross-selling.
• Ensure customer delight through consistent service and timely resolution of queries.
• Maintain detailed records of calls and customer interactions.
• Adhere to information security norms and quality process standards.
• Stay updated on process changes and implement feedback from team leaders and quality coaches.