Onboarding Manager

Starhold; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Travel allowance

Job summary

Tellm in Bengaluru is seeking an Onboarding Manager to deliver a luxury, in-home onboarding experience for our premium users. You will visit homes, set up profiles, walk clients through the product, and ensure a flawless first impression.

This front-line, high-touch role requires 2-5 years in customer-facing roles, strong English and Hindi, and comfort with local travel. You’ll adapt to each home’s vibe, document learnings, and hand off seamlessly to the Household Operations team.

Qualifications

• 2-5 years of experience in high-touch customer-facing roles.
• Excellent English and Hindi communication skills.
• Kannada is a strong plus.

Responsibilities

• White-Glove In-Person Onboarding: visit users' homes to set up their profiles and walk them through the product.
• Read the Room: build instant rapport and adapt to the vibe of premium households.
• Feed the Playbook: document on-ground learnings and share insights with the team.
• Seamless Handoff: convert briefs into setup and hand off to Household Operations.

Skills

Customer-facing experience

English proficiency

Hindi proficiency

Kannada a plus

Emotional intelligence

Communication skills

Tools

Travel allowance

Job description

Job Description for Onboarding Manager

https://www.tellm.co/about

Location

Indiranagar, Bangalore (Work from Office + In-Person Home Visits)

Shifts

Flexible hours (includes weekend visits when users are home)

Working Days

5 days/week (Saturday & Sunday working)

Primary Objective

Be our face. Delivering a white-glove, in-person onboarding experience inside our users' homes.

About Us

We are building a technology-first home manager designed to make household chaos invisible. Backed by Tier-1 VCs and currently in alpha in Bangalore, we manage everything from high-frequency orders and staff coordination to deep, curated research. We operate at the intersection of technology and hospitality. And in these early days, hospitality leads.

The exceptional, hands-on service we deliver today will write the playbook for the systems and tech we build tomorrow.

What you’ll do

• White-Glove In-Person Onboarding: You will visit users in their homes to set up their profiles, walk them through the product, and deliver an unforgettable, flawless first impression.
• Read the Room: You will step into highly dynamic, premium households. Your job is to build instant rapport, adapt to the vibe of the home, and disarm any skepticism with extreme grace.
• Feed the Playbook: You won't just follow a script; you will help write it. You will document your on-ground learnings, noting what actually works inside a user's home and feeding those insights back to the team.
• Seamless Handoff: You will take the briefs created by our User Discovery team and turn them into reality, subsequently handing off a perfectly set-up household to the Program Managers (Household Operations).

Reality check

This is a highly active, front-line IC role, not a desk-bound strategy job. You are the physical embodiment of M's brand. You will be traveling locally across Bangalore, working unconventional hours (especially weekends), and troubleshooting on the fly inside people's homes. You will face last-minute schedule changes and demanding users. If you prefer a predictable 9-to-5 behind a laptop, this isn't it. If you thrive on face-to-face interaction and take immense pride in delivering luxury-level service, you will love this.

Who you are

• You have 2-5 years of experience in high-touch customer-facing roles (e.g., journalism, aviation cabin crew, VIP concierge, premium hospitality, or luxury retail).
• Female candidates are preferred for this role to ensure maximum comfort and trust during in-home visits.
• You are an incredibly poised professional who naturally balances extreme empathy with sharp, process-driven execution.

You Need

• Immense charm and high emotional intelligence; you can make anyone feel comfortable and well-cared for within minutes.
• Exceptional communication skills in English and Hindi (fluency in Kannada is a strong plus).
• Comfort with local travel across Bangalore (Note: A dedicated travel allowance is included).
• High agency. When an unexpected situation arises inside a user's home, you handle it calmly and autonomously.