OHA Ombudsperson – Bilingual

State of Oregon; Salem; Hybrid; INR 5,807,000 - 8,885,000; Full time

Job summary

Oregon Health Authority is seeking an OHA Ombudsperson – Bilingual to advocate for individuals enrolled in Oregon Health Plan. This hybrid role blends independent case-management with cross-agency collaboration.

You will resolve concerns, provide policy feedback, and support health equity through impartial mediation, documentation, and data-informed recommendations.

Qualifications

• Bachelor's degree in Business, Public Administration, Behavioral or Social Sciences, or related field.

Responsibilities

• Advocate for OHA members via case-management for 40+ monthly cases.
• Coordinate with OHA staff, CCOs, and providers to resolve concerns.
• Identify policy and procedural improvements to strengthen access to value-based care.
• Maintain documentation and data analysis for program reporting.

Skills

Medicaid knowledge

Case management

Ombuds experience

Customer service

Collaboration

Systems improvement

Cultural humility

Relationship building

Strong communication

Education

Bachelor's degree in Business or Public Administration, Behavioral or Social Sciences, or related field

Job description

Initial Posting Date:

10/22/2026

Application Deadline:

11/15/2026

Agency:

Oregon Health Authority

Salary Range:

$5,458.00-$8,352.00

Position Type:

Employee

Position Title:

OHA Ombudsperson – Bilingual

Job Description:

This is a hybrid position offering significant work-from-home flexibility.

If this opportunity aligns with your strengths, background, and commitment to fostering inclusivity, we encourage you to apply! At Oregon Health Authority (OHA), we value diversity and encourage applicants from all backgrounds and experiences to help us build a stronger, more equitable future for all_ . _

The Ombuds Program will offer an informational webinar about the position and team for potential applicants. If you are interested in applying but want to learn more please register to attend.

• English 11:30 – 12:30 PT Friday October 30th https://www.zoomgov.com/meeting/register/8Gypuv04Rvu3BiLPfPWZ9g
• Spanish 1:30 – 2:30 PT Friday October 30th https://www.zoomgov.com/meeting/register/-4zXuy2MQb6mbSENFJ0q0A

On behalf of the Oregon Health Authority (OHA) Ombuds Program, this position acts as an advocate for individuals eligible for and enrolled in the Oregon Health Plan, and others served by OHP programs. Advocacy is done by performing case-management like work for over 40 cases per month including client intake and support, organizational research, background information compilation and meeting with internal OHA staff and CCO or other contractors and providers to resolve individual and system concerns. This position supports access to quality, value-based care that advances health equity by providing independent, informal mediation, rules, policy, and process review and recommendations to individuals or partners that have complaints, questions, or grievances about OHA services, programs, polices or processes.

This position supports the overall OHA Ombuds Program which identifies, articulates, and recommends policy or procedural changes to strengthen OHP members’ access to quality, value-based care where individual Ombuds cases identify systems or policy concerns. This position supports the OHA’s mission, vision, and core values particularly advancing health equity in the execution of the agency’s duties.

The OHA Ombudsperson works independently and is part of a team for case management resolution; this also requires obtaining the cooperation and joint planning efforts of multiple state agencies, community organizations, individual partners contractors, and medical providers and community partners.

This position uses empathy, strong interpersonal and cultural humility skills, confliction resolution, and analytical investigation to support resolution of concerns and critical situations. This position supports subject matter expertise, analysis, and recommendations to resolve cases for executive management, and program areas across the agency. This position uses case management and documentation, data analysis from the Ombuds program and other OHA programs, and collaboration with community programs to ensure case resolution, understand trends, inform data-driven reports, and advocate for systems improvements based on OHP member experience. This requires ability to work on an individual and systems level approach and translate individual learnings into systems improvements.

For a full review of the position description, please Click Here.

What We Are Looking For

Minimum Qualifications:

A Bachelor’s Degree in Business or Public Administration, Behavioral or Social Sciences, or a degree related to the agency program that demonstrates the capacity for the knowledge and skills; and two years of experience coordinating or administering a program
OR
Any combination of experience or education equivalent to five years of experience that typically supports the knowledge and skill requirements listed for the classification.

Desired Attributes:

The following are desired attributes that we have identified as key to success for this role at OHA. These are the attributes we are looking for in our top candidate. If you have any of these, please let us know in your application.

Requested Skills:

• Strong Medicaid knowledge, particularly with experience in Medicaid complaints and grievances, work with Coordinated Care Organizations and/or professional or lived experience working, advocating and/or navigating Oregon’s Medicaid system preferred
• Case management or advocacy experience, preferably with populations most impacted by health inequities
• Previous ombuds experience.
• Excellent customer service skills, with Medicaid and/or state government and/or Coordinated Care Organization complaints and feedback experience preferred.
• Demonstrated skills in organizational collaboration, alternative dispute resolution and/or relationship-based approaches to resolving conflict
• Demonstrated ability to translate individual experience into systems improvement and advocacy, particularly within Medicaid and/or other health settings.
• Demonstrated cultural awareness and cultural humility
• Demonstrated ability to steward relationships with diverse groups.
• Strong communication skills (written and oral) with ability to persuade and to communicate complex topics in understandable ways. Demonstrated effective communication with coworkers, OHA leadership, CCO staff, OHP members,