Officer/ Sr. Officer- Radiology

Max Healthcare; Lucknow; On-site; INR 500,000 - 800,000; Full time

Job summary

Max Healthcare invites applications for an Officer/Sr. Officer- Radiology at Lucknow. The role focuses on coordinating radiology operations, interfacing with patients, doctors, nurses, and ensuring high service standards within a busy hospital environment.

The candidate should have 5–8 years of radiology coordination experience, familiarity with ISO/NABH/JCI audits, and strong communication to support seamless patient care and departmental workflows in Lucknow.

Qualifications

• 05–08 years of experience in radiology handling and coordination.
• Interface between patients, doctors, nurses and department to ensure service standards.
• Experience implementing regulatory/compliance processes in radiology.

Responsibilities

• Assist Radiology HOD in administrative and patient care activities.
• Interface between patients, doctors, nurses and department to ensure service standards.
• Maintain census and department rosters, leaves and PNDT records.
• Coordinate with Biomedical and vendors for machine downtime and maintenance.
• Prepare departmental manuals for ISO, NABH & JCI audits.
• Ensure RIS-PACS integration and monitor patient TATs.
• Manage department communications and VIP movements.

Skills

Radiology coordination

Patient care

Tools

RIS-PACS

Job description

Job title (Officer/ Sr. Officer- Radiology) (Lucknow)

MAX OVERVIEW:

Max Healthcare Institute Limited (MHIL), founded in 2000, is one of India’s largest private hospital chain with 22+ healthcare facilities. Being the India's most valuable listed healthcare organisations, we have driven innovation and excellence in healthcare for 25 years. With a workforce of 35,000+, including 5,000+ clinicians and 12,000 nurses/paramedics, we deliver advanced care across key locations including Delhi NCR (Saket, Patparganj, Vaishali, Rajendra Place, Shalimar Bagh, Dwarka, Gurugram, Panchsheel Park, Noida, Lajpat Nagar, Bulandshahr), Mumbai, Mohali, Bathinda, Dehradun, Lucknow, and Nagpur.

We also operate Max@Home–among India’s largest healthcare-at-home services in 12 cities–and Max Lab, offering 2,700+ tests in 50+ cities across North India.

ROLES AND RESPONSIBILITIES:

• Assist the Radiology HOD in all administrative and patient care activities as delegated by the HOD
• Interface between the customers (Patients, doctors, nurses, attendants) and the department, ensuring the highest service standards of care to all.
• Ensuring implementation of compliance and regulatory processes in the department
• Supervision of patients in department to enable high satisfaction levels
• Maintaining the Monthly & daily Census
• Handling all VIP movements in the department. Fast tracking scans for key clinicians.
• Dealing with all sort of customer complaints & issues & closing them through the tracker
• Preparing the departmental manuals for ISO, NABH & JCI Audit
• Maintaining Department Roster
• Maintaining Department Leave Record
• Maintaining PNDT register & sending return every month to the PNDT office before 5th of the month
• Coordination of the Radiology Surveillance Activities and maintaining the reports for the same
• Handling the work flow of the department as & when required
• Coordinating with Biomedical & Vendors for machine breakdowns, downtime reporting and Preventive maintenance. Informing patients through call centre and doctors through email regarding break down of machines and also re-commissioning after repair. Records to be maintained for the same
• Maintain the record for incident forms of different modalities on a continuous basis
• Coordinating logistics for all departmental meetings and conferences
• Responsible for entire Communication for entire department on all aspects
• Politeness and Courtesy with Patients
• Resolve with the Helpline issues on male/female doctors
• Maintaining department TATs and record the TATs regularly
• Surveillance: Ensure timely collection of cases for sending surveillance data to outside hospitals and also ensuring that cases coming into the hospital for surveillance are reported at the earliest and sent back to the hospital for which surveillance is done.
• To supervise the proper functioning of the RIS-PACS, monitor patient TATs and manage patient and reporting queues.
• To ensure that the RIS and PACS data is integrated and merged where necessary on a daily basis
• Planning and coordinating training activities for all staff.
• Supervision of GDAs and rostering

Experience & Qualifications

• 05 to 08 years of experience in handling & Coordinating Radiology

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