Officer - Engineering services

Molbio Diagnostics; Malda; On-site; INR 450,000 - 650,000; Full time

Job summary

Molbio Diagnostics in India seeks a field service/technical support professional to manage technical and application support for installed devices across the defined territory. The role includes installation and user training for public and private customers, and upkeep of device contracts and documentation.

The incumbent will coordinate relocation of devices to regional managers, maintain spare parts inventories, handle customer complaints, and oversee service operations, tickets, and

Responsibilities

• Responsible for technical support and application support to the existing installation base of devices in the defined territory or Outside territory whenever required.
• Responsible & Accountable for Installation and User training (Both Public and Private Customers).
• Responsible & Accountable for Handling all the account allotted to him/her and also keeping all the accountable devices under contract.
• Responsible & Accountable for Maintaining Documentation - Installation reports, Service reports, Tour plan, Collection of Customer feedback & Customer Master lists.
• Responsible for intimation of Relocation of existing Installed devices to RSM / RAM.
• Responsible & Accountable for maintaining the list of Spare parts & Device accessories.
• Responsible & Accountable for Handling customer complaints, Troubleshooting, Breakdown calls, Preventive Maintenance & Ensuring timely resolution of all complaints.
• Responsible for handling electronic media platform for Service Operations, Ticket Management, Dashboard Operations and Regular Monitoring.
• Responsible for Collection of AMC/CMC & Service Revenue.
• Responsible for sending Material request for Spares to RSM.

Job description

• Responsible for the technical support and application support as required (Customer services) to the existing installation base of devices in the defined territory or Outside territory whenever required.
• Responsible & Accountable for Installation and User training (Both Public and Private Customers).
• Responsible & Accountable for Handling all the account allotted to him/her and also keeping all the accountable devices under contract.
• Responsible & Accountable for Maintaining Documentation - Installation reports, Service reports, Tour plan, Collection of Customer feedback & Customer Master lists.
• Responsible for intimation of Relocation of existing Installed devices to RSM / RAM.
• Responsible & Accountable for maintaining the list of Spare parts & Device accessories.
• Responsible & Accountable for Handling customer complaints, Troubleshooting, Breakdown calls, Preventive Maintenance & Ensuring timely resolution of all complaints.
• Responsible for handling electronic media platform for Service Operations, Ticket Management, Dashboard Operations and Regular Monitoring.
• Responsible for Collection of AMC/CMC & Service Revenue.
• Responsible for sending Material request for Spares to RSM.