Ocean Customer Experience Specialist

A.P. Moller - Maersk; Navi Mumbai; On-site; INR 240,000 - 360,000; Full time

Benefits offered by this job

Global exposure

Career growth

Tech-driven environment

Inclusive culture

Job summary

Maersk in Navi Mumbai is seeking a customer experience professional to handle customer channel management, case resolution, email and chat support, and onboarding relationships across our global network.

You will work in an afternoon shift (1:30pm–10:30pm) and join a diverse, collaborative team that values technology, continuous improvement, and global exposure. This role offers growth paths across operations, service delivery, and cross-geography projects.

Qualifications

• Experience in customer service or CX roles.
• Strong written and verbal communication.
• Ability to work in a global, diverse environment.

Responsibilities

• Handle customer channel management and case resolution.
• Manage email and chat support workflows.
• Coordinate onboarding and ongoing customer relationships.
• Support contract and dispute resolution processes.

Skills

Customer channel management

Case Management

Email & Chat process

Customer onboarding

Contract & dispute management

Job description

At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible- setting new benchmarks for efficiency, sustainability, and excellence.
We believe in the power of diversity, collaboration, and continuous learning, and stride to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.
Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):

• Customer channel management
• Case Management
• Email & Chat process
• Customer onboarding and relationship management
• Contract and dispute management
• and more.

Afternoon Shifts: 1:30pm to 10:30pm

What We Offer:

• Impact: Be part of a team that directly contributes to global operations.
• Opportunity: Unlock professional and personal growth through diverse career pathways.
• Innovation: Work with a team that embraces technology and continuous improvement.
• Global Exposure: Collaborate across geographies and cultures.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use your website, apply for a position, or to perform a job, please contact us by emailing [e-mail].