Ocean Customer Experience Specialist

Damco Spain SL; Pune District; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Impact

Opportunity

Innovation

Global Exposure

Work-Life Balance

Job summary

Maersk is seeking a professional to support global logistics, focusing on case management, customer onboarding, and contract handling across regions. You will coordinate with cross-functional teams to ensure smooth service delivery, timely issue resolution, and consistent customer experiences.

The role offers exposure to a large international network and opportunities for growth, while contributing to robust relationship management and compliant dispute resolution.

Responsibilities

• Case Management
• Customer onboarding and relationship management
• Contract and dispute management

Job description

At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.

Join us as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk.

Key Responsibilities:

• Case Management
• Customer onboarding and relationship management
• Contract and dispute management

What We Offer:

• Impact: Be part of a team that directly contributes to global operations.
• Opportunity: Unlock professional and personal growth through diverse career pathways.
• Innovation: Work with a team that embraces technology and continuous improvement.
• Global Exposure: Collaborate across geographies and cultures.
• Work-Life Balance: Flexible working arrangements to support your well-being.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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