Ocean Customer Experience Specialist

A.P. Moller - Maersk; Chennai District; On-site; INR 500,000 - 800,000; Full time

Benefits offered by this job

Impact on global operations

Diverse career pathways

Innovation and technology adoption

Global exposure

Flexible working arrangements

Job summary

Maersk is a global leader in integrated logistics, dedicated to innovation and sustainable growth. The Administrative stream supports others through technical, administrative, or operational tasks, ranging from entry-level to experienced contributors.

Roles are performed under supervision and with increasing independence as standards are followed. The position involves limited job knowledge at hire, with opportunities to develop through training and on-the-job experience across geographies.

Qualifications

• Experience in shipping or supply chain (entry to experienced)
• Proficiency with MS Office, especially Excel, and strong communication

Responsibilities

• Shipping or supply chain experience is required.
• Strong communication skills.
• Willingness to work in extended shifts.
• Good analytical skills.
• Hands-on experience with Salesforce application.
• Knowledge of export and import processes.

Skills

Shipping experience

Communication skills

Analytical skills

Salesforce experience

Education

MS Office proficiency

Tools

Salesforce

Job description

Job Description

At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.

Join us as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk.

Purpose of the role

The Administrative stream includes roles that support others through technical, administrative, or operational tasks. Positions range from entry-level to experienced contributors with practical knowledge. Skills are developed through training and on-the-job experience. At higher levels, individuals work independently, follow standards, and adjust processes to solve problems. Tasks are of limited scope and complexity, and work is typically done under supervision.

The job requires limited job and business knowledge at the time of hiring.

You will be Responsible for:

• Shipping or supply chain experience (experience from other industries is also acceptable)
• Strong communication skills.
• Willingness to work in extended shifts.
• Good analytical skills.
• Hands-on experience with Salesforce application.
• Knowledge of export and import processes.

Qualifications

• Less than 3 years to 10 years
• Good & MS Office application Excel Communication.

What We Offer:

• Impact: Be part of a team that directly contributes to global operations.
• Opportunity: Unlock professional and personal growth through diverse career pathways.
• Innovation: Work with a team that embraces technology and continuous improvement.
• Global Exposure: Collaborate across geographies and cultures.
• Work-Life Balance: Flexible working arrangements to support your well-being.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].