Ocean Customer Experience Specialist

APM Terminals; Tamil Nadu; On-site; INR 350,000 - 520,000; Full time

Benefits offered by this job

Global exposure

Flexible work arrangements

Growth opportunities

Innovative environment

Job summary

Maersk in India is seeking an Administrative professional to support shipping and supply chain operations. The role requires hands-on Salesforce experience, strong communication, and analytical skills, with flexibility for extended shifts.

You will work with export/import processes and utilize MS Excel to support global operations within a diverse, collaborative team. This entry to mid-level position offers growth and exposure to international logistics.

Qualifications

• Experience in shipping or supply chain environments.
• Good communication skills and analytical mindset.
• Familiarity with export/import processes and MS Office.
• Willingness to work extended shifts.

Responsibilities

• Shipping or supply chain experience (experience from other industries is also acceptable)
• Strong communication skills
• Willingness to work in extended shifts
• Good analytical skills
• Hands‑on experience with Salesforce application
• Knowledge of export and import processes

Skills

Shipping experience

Supply chain experience

Strong communication

Analytical skills

Export/import knowledge

Tools

Salesforce

MS Excel

Job description

Job Description

At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence. We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade. Join us as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk.

Purpose of the role

The Administrative stream includes roles that support others through technical, administrative, or operational tasks. Positions range from entry-level to experienced contributors with practical knowledge. Skills are developed through training and on-the-job experience. At higher levels, individuals work independently, follow standards, and adjust processes to solve problems. Tasks are of limited scope and complexity, and work is typically done under supervision. The job requires limited job and business knowledge at the time of hiring.

Responsibilities

• Shipping or supply chain experience (experience from other industries is also acceptable)
• Strong communication skills
• Willingness to work in extended shifts
• Good analytical skills
• Hands‑on experience with Salesforce application
• Knowledge of export and import processes

Qualifications

• Less than 3 years to 10 years
• Good & MS Office application Excel Communication

What We Offer

• Impact: Be part of a team that directly contributes to global operations.
• Opportunity: Unlock professional and personal growth through diverse career pathways.
• Innovation: Work with a team that embraces technology and continuous improvement.
• Global Exposure: Collaborate across geographies and cultures.
• Work-Life Balance: Flexible working arrangements to support your well‑being.

Equal Opportunity Employer

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

About Maersk

A.P. Moller – Maersk is an integrated container logistics company working to connect and simplify its customer’s supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end‑to‑end offering of products and digital services, seamless customer engagement and a superior end‑to‑end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere – all over the world. For more information