Ocean Customer Experience Specialist

Damco Spain SL; Chennai District; On-site; INR 600,000 - 800,000; Full time

Job summary

Maersk is seeking a Customer Experience professional in India with 2–4 years of relevant experience to support post-onboarding activities, including channel management, case handling and relationship management across global operations.

You will work as an individual contributor, mentor teammates when needed, and independently deliver assigned responsibilities within set guidelines while building knowledge and influencing stakeholders.

Qualifications

• Graduate with 2–4 years of relevant experience.

Responsibilities

• Work as an individual contributor, applying technical or functional expertise.
• Coaching and mentoring less experienced team members and supporting process activities.
• Setting objectives and delivering assigned responsibilities independently within defined guidelines.
• Building professional knowledge, project management skills, and the ability to influence stakeholders.
• Applying practical methods, techniques, work procedures, and processes within the area of expertise.
• Selecting appropriate solutions from known alternatives and escalating complex issues when required.
• Using prior work experience and advanced education to handle day-to-day responsibilities effectively.
• Managing priorities and ensuring timely completion of assigned tasks and deliverables.

Skills

Customer service

Communication

Stakeholder management

Problem solving

Education

Graduate with 2-4 years relevant experience

Job description

At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.

Join us as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk.

Purpose of the role

Customer Experience roles focus on supporting customers after onboarding, including customer channel management, case management, customer onboarding and relationship management, contract and dispute management, and related activities.

You will be Responsible for:

Working as an individual contributor, applying technical or functional expertise rather than directly managing people.

Coaching and mentoring less experienced team members and supporting process or program activities when required.

Setting objectives and delivering assigned responsibilities independently within defined guidelines.

Building professional knowledge, project management skills, and the ability to influence stakeholders.

Applying practical methods, techniques, work procedures, and processes within the area of expertise.

Selecting appropriate solutions from known alternatives and escalating complex issues when required.

Using prior work experience and advanced education to handle day-to-day responsibilities effectively.

Managing priorities and ensuring timely completion of assigned tasks and deliverables.

Qualifications

Graduate with 2–4 years of relevant experience

What We Offer:

Impact: Be part of a team that directly contributes to global operations.

Opportunity: Unlock professional and personal growth through diverse career pathways.

Innovation: Work with a team that embraces technology and continuous improvement.

Global Exposure: Collaborate across geographies and cultures.

Work-Life Balance: Flexible working arrangements to support your well-being.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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