Customer Experience Consultant

A.P. Moller - Maersk; Chennai District; On-site; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Global exposure

Growth opportunities

Flexible work arrangements

Innovative technology

Job summary

Maersk is seeking an experienced Customer Experience professional to build lasting customer relationships and ensure best-in-class service. You will manage onboarding, channel activities, and post-booking documentation to support global operations.

Ideal candidates have a Bachelor’s or Master’s degree with 5-8 years in customer-facing roles, strong communication and organizational skills, and fluency in English.

Qualifications

• Bachelor/Master's Degree with 5-8 years of relevant experience.
• Strong business, market and customer understanding with a passion to delight the customer.

Responsibilities

• Build strong relationships with customers and deliver second-to-none service.
• Manage customer channels, cases, onboarding and relationship management.
• Handle contract and dispute management, file documentation, and system updates.

Skills

Customer service

Relationship management

Communication skills

Organizational skills

English fluency

Education

Bachelor's or Master's degree

Tools

CRM systems

Job description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

You will be responsible to:

Build strong and lasting relationships with customers and provide second-to-none customer service.

Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):

• Customer channel management
• Case Management
• Customer onboarding and relationship management
• Contract and dispute management
• All file management activities post booking
• Documentation
• System Updates
• Operational finance
• Proactive communication with customer service in case of exceptions
• Supporting Customer Service in customer query resolution and exception handling.

What we are looking for:

• Bachelor/Master's Degree with 5-8 years of relevant experience
• The ideal candidate will be a person who has strong business, market and customer understanding with a passion to delight the customer through service
• An individual at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. They possess skills developed through job-related training and on-the-job experience within a specific job discipline
• They have knowledge of standardized work routines and methods, general facts and information but may need support on non-routine problems
• An excellent team player
• Able to work under pressure
• Well organized, efficient and effective, with an eye for detail
• Strong interpersonal and communication skills
• Fluent in English (written and oral)

What We Offer:

• Impact: Your work directly contributes to the success of our global operations.
• Opportunity: Ample opportunities for professional and personal growth.
• Innovation: Join a forward-thinking team embracing cutting-edge technologies.
• Global Exposure: Collaborate with diverse colleagues in an international business environment.
• Work-Life Balance: We value work-life balance and offer flexible working arrangements.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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