Nutrition Team Lead

Curefit; Bengaluru; On-site; INR 1,600,000 - 2,500,000; Full time

Job summary

Curefit in Bengaluru is seeking a Nutrition Team Lead to oversee a team of nutrition coaches, drive revenue, and ensure high-quality client service. The role emphasizes coaching, performance measurement, and cross-functional collaboration to improve client outcomes.

The successful candidate will own onboarding, engagement, and retention strategies, while collaborating with Product, Operations, and Tech to enhance the nutrition experience and sustain growth.

Qualifications

• Ability to motivate and develop teams and drive performance.
• Strong coaching and feedback delivery with measurable outcomes.
• Comfortable analyzing dashboards, metrics, and trends to inform decisions.
• Excellent written and verbal communication with cross-functional teams.

Responsibilities

• Lead, mentor, and manage a team of Nutrition Coaches.
• Conduct regular one-on-one meetings, coaching sessions, and performance reviews.
• Drive team engagement, motivation, and continuous learning.
• Identify coaching gaps and implement improvement plans.
• Support hiring, onboarding, and training of new nutrition coaches.
• Own end-to-end nutrition-led product journey from onboarding to retention and renewals.
• Monitor key business metrics including active users, program adoption, renewal %, and revenue contribution.
• Partner with Product, Growth, Sales, Service Ops, and Customer Success to improve user experience and monetization.
• Develop and execute revenue growth initiatives such as renewal campaigns and add-on services.
• Analyze client behavior and churn to identify growth opportunities.
• Prepare weekly/monthly business reviews with action plans and owners.

Skills

Team leadership

Coaching

Performance metrics

Data analysis

Communication

Feedback

Education

Bachelor's in Nutrition

Master's in Nutrition

Job description

We are looking for a Nutrition Team Lead who is passionate about improving client outcomes through operational excellence, team leadership, and continuous product improvement. This role is responsible for managing a team of nutrition coaches, driving revenue, ensuring high-quality client service, tracking key performance metrics, and driving initiatives that enhance the overall client journey.

Key Responsibilities

• Lead, mentor, and manage a team of Nutrition Coaches.
• Conduct regular one-on-one meetings, coaching sessions, and performance reviews.
• Drive team engagement, motivation, and continuous learning.
• Identify coaching gaps and implement improvement plans.
• Support hiring, onboarding, and training of new nutrition coaches.

Product Ownership & Revenue Responsibilities

• Identify opportunities to increase revenue, including expired client reactivation, pack renewals, and continuity program conversions etc.,
• Take end-to-end ownership of the nutrition-led product journey, from onboarding and engagement to retention, renewal, referral generation, and revenue growth.
• Monitor and drive key business metrics including active users, program adoption, weight-loss outcomes, coach productivity, renewal %, referral conversions, and overall revenue contribution of the nutrition function.
• Partner with Product, Growth, Sales, Service Ops, and Customer Success teams to identify opportunities that improve user experience, retention, upsell, and monetization.
• Develop and execute revenue growth initiatives such as renewal campaigns, nutrition consult conversions, referral programs, add-on service adoption, and targeted retention interventions for at-risk clients.
• Analyze client behavior, cohort performance, churn reasons, renewal trends, referral performance, and revenue leakage points to identify actionable opportunities for business growth.
• Drive data-backed decision making by reviewing dashboards, funnel metrics, customer feedback, NPS insights, and operational performance to improve both client outcomes and commercial performance.
• Prepare and present weekly and monthly business reviews covering retention, referrals, renewals, program adoption, revenue performance, cohort trends, and ROI of nutrition-led initiatives, along with clear action plans and ownership trackers.

Service Delivery & Performance Management

Own and monitor key service metrics including:

• Client weight loss outcomes
• Coach connect adherence
• Client progress tracking
• NPS and client satisfaction
• Coach productivity and quality metrics
• Analyze performance trends and identify improvement opportunities.
• Ensure timely follow-ups and adherence to client protocols.
• Conduct regular quality audits and feedback sessions.

Product & Client Journey Ownership

• Oversee the complete client journey from onboarding to program completion.
• Identify client pain points and recommend improvements.
• Connect with any escalated clients to provide feedback and close tickets timely.
• Collaborate with Product, Operations, and Tech teams to improve the nutrition experience.
• Drive implementation of new features, workflows, and nutrition initiatives.
• Ensure consistency across all client touchpoints.

Process Improvement & Innovation

• Lead new nutrition initiatives to improve engagement and retention.
• Develop and optimize SOPs for the nutrition team.
• Identify automation and process improvement opportunities.
• Participate in pilot programs and product testing.

Required Skills

• Ability to motivate and develop teams
• Ownership mindset
• Problem-solving ability
• Excellent verbal and written communication
• Ability to provide constructive feedback
• Comfortable working with numbers and performance metrics
• Ability to analyze reports and derive actionable insights

Technical Skills

• Microsoft Excel
• Microsoft Word
• Google Sheets
• PowerPoint (preferred)

Qualifications

• Bachelor's or Master's degree in Nutrition & Dietetics, Clinical Nutrition, or a related field.
• 4+ years of experience in nutrition coaching or healthcare operations.
• Minimum 2 years of team handling experience preferred.