Nutrition Team Lead

Curefit; Bengaluru; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Curefit is seeking a Nutrition Team Lead in Bengaluru to oversee a team of nutrition coaches and drive revenue through program adoption, retention, and upsell initiatives. You will own the nutrition-led product journey, monitor key metrics, and collaborate with cross-functional teams to enhance the client experience.

The role emphasizes coaching excellence, data-driven decision making, and continuous product improvements to deliver stellar client outcomes.

Qualifications

• Bachelor's or Master's degree in Nutrition & Dietetics, Clinical Nutrition, or a related field.
• 4+ years of experience in nutrition coaching or healthcare operations.
• Minimum 2 years of team handling experience preferred.

Responsibilities

• Lead, mentor, and manage a team of Nutrition Coaches.
• Conduct regular one-on-one meetings, coaching sessions, and performance reviews.
• Drive team engagement, motivation, and continuous learning.
• Identify coaching gaps and implement improvement plans.
• Support hiring, onboarding, and training of new nutrition coaches.
• Own end-to-end nutrition product journey from onboarding to revenue growth.
• Monitor key metrics: active users, program adoption, renewal, referrals, and revenue.
• Collaborate with Product, Growth, Sales, Service Ops, and Customer Success teams.
• Develop revenue growth initiatives like renewal campaigns and referrals.
• Analyze client behavior and renewal trends to reduce revenue leakage.
• Review dashboards and NPS to drive data-backed decisions.
• Prepare weekly/monthly business reviews with action plans.

Skills

Motivate and develop teams

Ownership mindset

Problem-solving ability

Excellent communication

Constructive feedback

Analytical with metrics

Numbers & performance data

Education

Bachelor's or Master's in Nutrition & Dietetics

Tools

Microsoft Excel

Microsoft Word

Google Sheets

PowerPoint

Job description

We are looking for a Nutrition Team Lead who is passionate about improving client outcomes through operational excellence, team leadership, and continuous product improvement. This role is responsible for managing a team of nutrition coaches, driving revenue, ensuring high-quality client service, tracking key performance metrics, and driving initiatives that enhance the overall client journey.

Key Responsibilities

• Lead, mentor, and manage a team of Nutrition Coaches.
• Conduct regular one-on-one meetings, coaching sessions, and performance reviews.
• Drive team engagement, motivation, and continuous learning.
• Identify coaching gaps and implement improvement plans.
• Support hiring, onboarding, and training of new nutrition coaches.

Product Ownership

• Take end-to-end ownership of the nutrition-led product journey, from onboarding and engagement to retention, renewal, referral generation, and revenue growth.
• Monitor and drive key business metrics including active users, program adoption, weight-loss outcomes, coach productivity, renewal %, referral conversions, and overall revenue contribution of the nutrition function.
• Partner with Product, Growth, Sales, Service Ops, and Customer Success teams to identify opportunities that improve user experience, retention, upsell, and monetization.
• Develop and execute revenue growth initiatives such as renewal campaigns, nutrition consult conversions, referral programs, add-on service adoption, and targeted retention interventions for at-risk clients.
• Analyze client behavior, cohort performance, churn reasons, renewal trends, referral performance, and revenue leakage points to identify actionable opportunities for business growth.
• Drive data-backed decision making by reviewing dashboards, funnel metrics, customer feedback, NPS insights, and operational performance to improve both client outcomes and commercial performance.
• Prepare and present weekly and monthly business reviews covering retention, referrals, renewals, program adoption, revenue performance, cohort trends, and ROI of nutrition-led initiatives, along with clear action plans and ownership trackers.

Service Delivery & Performance Management

Own and monitor key service metrics including:

• Client weight loss outcomes
• Coach connect adherence
• Client progress tracking
• NPS and client satisfaction
• Coach productivity and quality metrics
• Analyze performance trends and identify improvement opportunities.
• Ensure timely follow-ups and adherence to client protocols.
• Conduct regular quality audits and feedback sessions.

Product & Client Journey Ownership

• Oversee the complete client journey from onboarding to program completion.
• Identify client pain points and recommend improvements.
• Connect with any escalated clients to provide feedback and close tickets timely.
• Collaborate with Product, Operations, and Tech teams to improve the nutrition experience.
• Drive implementation of new features, workflows, and nutrition initiatives.
• Ensure consistency across all client touchpoints.

Process Improvement & Innovation

• Lead new nutrition initiatives to improve engagement and retention.
• Develop and optimize SOPs for the nutrition team.
• Identify automation and process improvement opportunities.
• Participate in pilot programs and product testing.

Required Skills

• Ability to motivate and develop teams
• Ownership mindset
• Problem-solving ability
• Excellent verbal and written communication
• Ability to provide constructive feedback
• Comfortable working with numbers and performance metrics
• Ability to analyze reports and derive actionable insights

Technical Skills

• Microsoft Excel
• Microsoft Word
• Google Sheets
• PowerPoint (preferred)

Qualifications

• Bachelor's or Master's degree in Nutrition & Dietetics, Clinical Nutrition, or a related field.
• 4+ years of experience in nutrition coaching or healthcare operations.
• Minimum 2 years of team handling experience preferred.