Non Voice Process Customer Care Executive

Talent Acquaintance; Surat; On-site; INR 180,000 - 320,000; Full time

Job summary

Talent Acquaintance in India is seeking a customer-focused individual to handle inquiries and resolve issues while maintaining high product knowledge. You will provide accurate information about products or services and collaborate with internal teams to ensure customer satisfaction.

The role emphasizes working in a fast-paced environment, meeting performance targets, and building long-term relationships with customers. Join a team that values professionalism and teamwork.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to handle multiple priorities in a fast-paced environment.
• Strong problem-solving and analytical abilities with attention to detail.
• Proficient with computer systems and software applications.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to address customer concerns.
• Meet or exceed performance targets, including quality metrics and sales goals.

Skills

Excellent communication

Interpersonal skills

Fast-paced environment

Problem solving

Attention to detail

Team collaboration

Tools

Computer systems

Software applications

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.