NOC Support Engineer | SISL Global | Delhi NCR

SISL Global; New Delhi; On-site; INR 700,000 - 1,100,000; Full time

Job summary

SISL Global in Delhi NCR is seeking a NOC Support Engineer to monitor enterprise networks, triage incidents, and coordinate with global client teams. You will participate in rotational shifts to ensure 24/7 network reliability, handling escalations and documenting resolutions for a wide range of international environments.

Ideal candidates bring 2+ years in NOC or IT infrastructure, strong TCP/IP knowledge, and experience with global clients.

Qualifications

• Bachelor’s or Master’s degree in CS/IT/Telecommunications.
• 2+ years of NOC, network operations, or IT infrastructure experience.
• Hands-on expertise in network monitoring tools and incident management.
• Strong TCP/IP, routing, switching, firewall, and VPN knowledge.
• Experience with international clients and cross-cultural communication.
• Willingness to work rotational shifts across time zones.

Responsibilities

• Monitor enterprise networks and health across client environments.
• Perform incident detection, triage, troubleshooting, and root-cause analysis.
• Manage end-to-end incident lifecycles within SLAs.
• Coordinate with international stakeholders and engineering teams.
• Document incidents and resolution metrics in ticketing systems.
• Support 24/7 operations with rotational shifts.

Skills

Network monitoring

Incident management

TCP/IP networking

Cross-cultural communication

Rotational shift readiness

Education

Bachelor’s degree in CS/IT/Telecommunications

Master’s degree in CS/IT/Telecommunications

Tools

SolarWinds

Nagios

Datadog

PRTG

ServiceNow

Jira Service Management

Zendesk

Job description

Position Summary:

Powering mission-critical international networks and ensuring absolute uptime across distributed infrastructures, SISL Global is currently expanding its elite network operations team with an opening for a NOC Support Engineer in Delhi NCR. In this vital global support role, you will be responsible for monitoring complex network topologies, rapidly resolving incident escalations, and collaborating directly with international client teams. Bringing robust network operations experience and exceptional cross-cultural communication skills, you will ensure seamless digital connectivity across multiple time zones. This exciting career opportunity offers competitive remuneration, international exposure, and exceptional professional growth within a premier global technology solutions enterprise.

Detailed Job Description:

As a NOC Support Engineer supporting SISL Global in Delhi NCR, India, you will take full operational, tactical, and technical ownership of enterprise network monitoring, incident triage, and global client support. Your day-to-day responsibilities include continuously tracking network telemetry, diagnosing routing and connectivity anomalies, executing incident management workflows, and coordinating closely with international stakeholders. You will participate in rotational shift schedules covering global time zones to guarantee 24/7 network reliability and performance. Furthermore, you will manage application requirements by submitting your updated resume via direct email to Karan Sahni at [e-mail] or via LinkedIn direct message.

Key Responsibilities:

• Monitor enterprise network performance, traffic flows, and infrastructure health across global client environments.
• Execute rapid incident detection, triage, troubleshooting, and root cause analysis for network alerts and outages.
• Manage end-to-end incident management lifecycles, ensuring timely escalation and resolution within established SLAs.
• Coordinate seamlessly with international stakeholders, global client teams, and cross-functional engineering squads.
• Maintain operational readiness and flexibility to work in rotational shift schedules covering international time zones.
• Implement network security best practices, access controls, and firewall rule verifications.
• Document network incidents, troubleshooting steps, and resolution metrics in enterprise ticketing platforms.
• Partner with systems administration and telecommunications teams to optimize global network routing.

Required Qualifications & Skills:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Telecommunications, or a related technical discipline.
• Minimum of 2+ years of progressive professional experience in NOC support, network operations, or IT infrastructure management.
• Strong, demonstrable hands‑on professional expertise in network monitoring tools, troubleshooting utilities, and incident management.
• Comprehensive working knowledge of TCP/IP networking, routing protocols, switching, firewalls, and VPN connectivity.
• Deep practical experience supporting international clients, global teams, or distributed enterprise network operations.
• Exceptional verbal and written communication skills with proven cross‑cultural stakeholder management abilities.
• Proven adaptability and readiness to work in flexible rotational shift environments, including global time zones.
• Mandatory legal work eligibility and physical availability for full‑time on‑site professional operations in Delhi NCR.

Nice‑to-Have Skills:

• Professional networking certifications such as Cisco Certified Network Associate (CCNA) or CompTIA Network+.
• Prior professional working experience in top‑tier telecommunications service providers, managed service providers (MSPs), or global IT firms.
• Hands‑on familiarity with advanced network monitoring and observability platforms (SolarWinds, Nagios, Datadog, PRTG).
• Experience utilizing enterprise IT service management ticketing platforms such as ServiceNow, Jira Service Management, or Zendesk.
• Exposure to cloud networking environments (AWS VPC, Azure VNet) and software‑defined networking (SD‑WAN).

Application Information:

• Recruiter: SISL Global Recruitment Division
• Contact Name: Karan Sahni (Senior Talent Acquisition Specialist)
• Email: [e-mail]
• Phone:
• Company Website: https://www.sisl.global
• Salary/Rate: Market Competitive / Global Network Operations Package
• Deadline: Open until filled (Urgent Delhi NCR NOC Support Opening)
• Notice Period: Immediate to 30 Days Preferred
• Contract Duration: Permanent / Full-Time On-Site Engagement (Delhi NCR)