Service Delivery Manager – Network Projects | SISL Global | Delhi / NCR

Tech Junction Ltd; Delhi; Sur place; INR 4 000 000 - 7 000 000; Plein temps

Résumé du poste

SISL Global seeks a Service Delivery Manager - Network Projects with 15+ years of IT/telecom leadership experience for Delhi/NCR. You will own end-to-end delivery of complex network projects, supervise multi-project teams, and maintain rigorous SLA/KPI performance to ensure client satisfaction across international accounts.

Leading a global enterprise network operation, you will drive project governance, resource planning, and risk mitigation, while collaborating with stakeholders and executive

Qualifications

• 15+ years of IT/telecommunications experience with network projects and service delivery.
• Extensive background in Network Projects, Network Infrastructure, and Enterprise Networking.
• Strong leadership and stakeholder management across international portfolios.
• Willingness to work on-site in Delhi / NCR with legal eligibility to work in India.

Responsabilités

• Manage end-to-end delivery of complex network infrastructure and deployment projects.
• Lead cross-functional technical teams across multiple concurrent initiatives.
• Own service delivery performance, SLA/KPI tracking, and CSAT metrics.
• Coordinate with global clients, stakeholders, and internal squads.
• Manage timelines, escalations, and risk mitigation for projects.
• Drive network implementation, global rollouts, and operational transitions.
• Ensure optimal resource utilization and governance for network operations.

Connaissances

Network project management

SLA/KPI management

Leadership

Stakeholder management

Global client exposure

Resource planning

Formation

Bachelor/Master in CS/IT/EC/Telecom

Description du poste

Position Summary:

SISL Global is actively seeking an experienced, high-caliber, and visionary Service Delivery Manager - Network Projects with 15+ years of extensive experience in managing network projects and service delivery operations to join our enterprise technology team in Delhi / NCR on a full-time permanent basis. In this critical senior leadership role, you will be responsible for managing end-to-end delivery of network infrastructure projects, leading technical teams across multiple projects, owning SLA/KPI management, and driving customer satisfaction with global client exposure. You will leverage your deep expertise in enterprise networking, resource management, and operational governance to ensure service excellence. This opportunity offers competitive compensation, executive leadership visibility, and exceptional career growth within a leading global IT and network services enterprise.

Detailed Job Description:

As a Service Delivery Manager – Network Projects supporting international infrastructure operations via SISL Global in Delhi / NCR, you will take full operational, tactical, and strategic ownership of project delivery lifecycle, service operations, and client relationships. Your day-to-day responsibilities include managing end-to-end delivery of complex network infrastructure projects, leading technical teams, managing multi-project resources, and driving network implementation, deployment, and transition activities. You will own service delivery performance, SLA/KPI compliance, and customer satisfaction while coordinating closely with global clients, stakeholders, and internal technical squads. Furthermore, you will manage project timelines, handle critical escalations, mitigate operational risks, ensure effective resource utilization, and provide governance for network operations.

Key Responsibilities:

• Manage end-to-end delivery, execution, and handover of complex network infrastructure and deployment projects.
• Lead cross-functional technical teams, engineers, and project managers across multiple concurrent initiatives.
• Own service delivery performance, rigorous SLA/KPI tracking, and high-level customer satisfaction (CSAT) metrics.
• Coordinate seamlessly with global clients, enterprise stakeholders, and internal engineering squads.
• Manage project timelines, mitigate operational risks, resolve critical escalations, and handle project blockers.
• Drive network implementation, global rollouts, infrastructure deployment, and smooth operational transition activities.
• Ensure effective resource utilization, workforce performance management, and adherence to service quality benchmarks.
• Provide executive leadership, operational governance, and strategic direction for enterprise network operations and projects.

Required Qualifications & Skills:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Electronics Engineering, Telecommunications, or a related discipline.
• Minimum of 15+ years of overall professional IT and telecommunications experience, with a strong focus on managing network projects and service delivery.
• Proven, extensive professional background in Network Projects, Network Infrastructure, and Enterprise Networking environments.
• Deep expertise in Service Delivery, Project Delivery, and Operations Management for global client portfolios.
• Strong people management, leadership, mentoring, and stakeholder management skills.
• Proven experience handling international clients, enterprise accounts, and cross-border delivery teams.
• Excellent analytical, problem-solving, strategic planning, and crisis management capabilities.
• Mandatory legal eligibility to work in India with local residency and availability for on-site operations in Delhi / NCR.

Nice-to-Have Skills:

• Professional project management and IT service management certifications (e.g., PMP, PRINCE2, ITIL Expert / Managing Professional).
• Prior professional experience working within top-tier global system integrators or multinational IT consulting enterprises.
• Familiarity with modern network virtualization (SD-WAN, NFV), cloud networking, and security frameworks.
• Advanced financial acumen for project budgeting, P&L management, and contract negotiation.

Application Information:

• Salary/Rate: Market Competitive / Executive Leadership Package
• Deadline: Open until filled (Urgent Hiring)
• Notice Period: Immediate to 30 Days
• Contract Duration: Permanent / Full-Time On-Site (Delhi / NCR, India)

Recruitment Pro Tip:

When applying for this Service Delivery Manager position at SISL Global, ensure your CV explicitly highlights your global client management experience, large-scale network infrastructure project delivery, and your leadership scope.