NOC + SOC Analyst (L1)

SRM Technologies; Chennai District; On-site; INR 350,000 - 600,000; Full time

Job summary

SRM Technologies in Chennai is seeking a proactive NOC + SOC Analyst (L1) to monitor, troubleshoot, and respond to infrastructure and security alerts. You will support networks, cloud, endpoints, and security operations while ensuring SLA adherence and proper procedures.

Key duties include triaging incidents, analyzing alerts from firewalls, SIEM, VPN, and cloud platforms, creating and updating ITSM incidents, and handing over ongoing issues with clear documentation for continuity.

Qualifications

• Strong analytical and troubleshooting abilities.
• Good communication and documentation skills.
• Ability to work in a 24x7 support environment.
• Team player with a customer-focused mindset.

Responsibilities

• Monitor network, cloud, server, and security environments using monitoring and SIEM tools.
• Perform initial triage and troubleshooting of operational and security incidents.
• Analyze alerts from firewalls, EDR/XDR, SIEM, VPN, and cloud platforms.
• Create, update, and manage incidents through ITSM tools.
• Escalate critical incidents and security events to L2 teams as per defined procedures.
• Support incident response, service restoration, and shift handovers.
• Maintain accurate documentation and operational reports.

Skills

TCP/IP basics

DNS & DHCP

VPN knowledge

Monitoring & troubleshooting

Analytical thinking

Windows & Linux

Azure & AWS basics

SIEM/EDR/IDS concepts

Documentation & reporting

22x7 support mindset

Tools

ServiceNow

Splunk

Microsoft Sentinel

SolarWinds

PRTG

Job description

NOC + SOC Analyst (L1)

Experience

2-3 Years

Location

Chennai

Shift

24x7 Rotational Shifts

Role Summary

Seeking a proactive NOC + SOC Analyst (L1)to monitor, troubleshoot, and respond to infrastructure and security alerts.The role will support network, cloud, endpoint, and security operations whileensuring adherence to SLAs and operational procedures.

Key Responsibilities

• Monitor network, cloud, server, and security environments using monitoring and SIEM tools.
• Perform initial triage and troubleshooting of operational and security incidents.
• Analyze alerts from firewalls, EDR/XDR, SIEM, VPN, and cloud platforms.
• Create, update, and manage incidents through ITSM tools.
• Escalate critical incidents and security events to L2 teams as per defined procedures.
• Support incident response, service restoration, and shift handovers.
• Maintain accurate documentation and operational reports.

Technical Skills

• Basic knowledge of TCP/IP, DNS, DHCP, VPN, Routing & Switching.
• Familiarity with Windows, Linux, Active Directory, Azure, and AWS.
• Understanding of SIEM, EDR/XDR, Firewall, IDS/IPS, and Endpoint Security concepts.
• Hands-on exposure to tools such as ServiceNow, Splunk, Microsoft Sentinel, SolarWinds, PRTG, or similar monitoring platforms.
• Basic understanding of cybersecurity threats, log analysis, and incident management.

Preferred Certifications

• ITIL 4 Foundation
• SC-900 / Security+
• AZ-900 or AWS Cloud Practitioner
• CCNA (Preferred)
• Zscaler Foundations Certification (Added Advantage)

Required Skills

• Strong analytical and troubleshooting abilities
• Good communication and documentation skills
• Ability to work effectively in a 24x7 support environment
• Team player with a customer-focused mindset