Network Operations Manager

Piramal Swasthya; Hyderabad; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

Piramal Swasthya is seeking an experienced Network Operations Manager to design, operate and secure enterprise networks across locations, data centers and cloud. You will lead 24x7 NOC, drive SD-WAN and security modernization, and mentor a high-performing team.

The role requires strong vendor management, ITIL expertise, and hands-on Cisco/Sophos experience in a large-scale environment in India.

Qualifications

• Bachelor's or Master's degree in CS/IT/EC or related field.
• 8+ years total experience with 5+ years in network design, operations, infra management and team leadership.
• CCNP/CCIE or equivalent (JNCIE/PCNSE); AWS Advanced Networking Specialty preferred.

Responsibilities

• Drive all network technical and functional issues to closure across locations.
• Design, implement and manage end-to-end network infrastructure across sites and cloud.
• Lead NOC operations for 24x7 monitoring and incident management.
• Maintain network architecture standards, SOPs and runbooks.
• Oversee WAN/LAN/WLAN networks, data center interconnects, and cloud connectivity.
• Drive SD-WAN, SASE, cloud networking and automation initiatives.
• Ensure security through policies, IDS/IPS, Zero Trust, and vulnerability remediation.

Skills

Network design

Operations management

NOC leadership

ITIL v4

Network security

SD-WAN

Cloud networking

Vendor management

Python/Automation

Education

Bachelor's or Master's in CS/IT/EC

Tools

CISCO switches/routers

SOPHOS firewalls

PRTG/SolarWinds/ThousandEyes

Job description

Purpose of Job:

To manage, maintain, and optimize performance, security, and high availability of organization's network infrastructure across office locations, on-premises data centers and cloud infrastructure, ensuring reliable system operations, seamless application deployments, and high availability of critical IT services. Maintain 24/7 network reliability, minimize downtime and manage incidents.

Essential Qualifications:

• Bachelors or masters degree in computer science, Information Technology, Electronics & Communication, or related field
• 8+ Years overall experience, with 5+ years in network design, operations, infrastructure management and team management
• CCNP, CCIE (preferred), or equivalent (JNCIE, PCNSE). AWS Advanced Networking Specialty (preferred).

Preferred Key Skill /Qualifications :

• Demonstrable experience as a Network Operations Manager / Network Manager in an enterprise environment
• Expert-level knowledge of enterprise networking including routing, switching, wireless, LAN, WAN and network segmentation
• Strong hands-on experience with CISCO switches and routers, SOPHOS / next-generation firewalls and enterprise network infrastructure
• Advanced knowledge of network protocols and technologies including VLAN, MPLS, BGP, OSPF, EIGRP, IPSec VPN and site-to-site VPN
• Experience in managing public IPs, subnetting, routing, VLAN configuration and inter-site connectivity
• Experience in SD-WAN architecture and implementation, cloud networking and hybrid connectivity
• Strong knowledge of network security including firewall policies, IPS/IDS, access controls, NAC, 802.1X and Zero Trust principles
• Experience with network monitoring and observability tools such as PRTG, SolarWinds, ThousandEyes, NetFlow/sFlow or equivalent
• Proficiency in network performance monitoring, capacity planning, traffic engineering and bandwidth optimization
• Experience in network vulnerability assessment, security hardening and remediation of identified vulnerabilities
• Knowledge of network automation using Python, Ansible, NETCONF, REST APIs or Terraform
• Experience in NOC design, 24x7 network monitoring, incident management and SLA/SLO governance
• Strong vendor management experience covering ISPs, telecom providers, OEMs and managed service providers
• Strong leadership, stakeholder management, communication and team development skills
• ITIL v4 knowledge with practical experience in incident, problem, change and service management
• Excellent analytical, troubleshooting, root-cause analysis and problem-solving skills
• Ability to drive network operations improvement, standardization, automation and modernization initiatives

Essential Experience :

• Designing and managing large-scale enterprise network architectures across multiple locations
• Leading Network Operations Center (NOC) setup and 24x7 operations management
• Defining and enforcing network security policies, access controls, and segmentation strategies
• Managing WAN/LAN/Wireless networks, data center interconnects, and cloud connectivity
• Driving network transformation initiatives: SD-WAN, cloud migration, SASE adoption
• Ensuring network SLA compliance, uptime targets, and performance optimization
• Conducting network capacity planning, traffic engineering, and bandwidth optimization
• Leading incident response for network outages and conducting post-mortem analysis
• Managing network-related audits, compliance (ISO 27001, HIPAA), and risk assessments
• Building and mentoring high-performing network engineering teams
• Vendor evaluation, procurement, and managed service provider governance

Key Roles/Responsibilities:

• Responsible for driving all network technical and functional issues towards closure across all organizational locations
• Design, implement, manage and continuously improve the organization's end-to-end network infrastructure across sites and cloud environments
• Lead and scale Network Operations Center (NOC) operations for 24x7 network monitoring, incident management and timely service restoration
• Define and maintain network architecture standards, policies, SOPs and operational procedures aligned with business and security requirements
• Oversee WAN, LAN, WLAN, data center networks, Internet connectivity and cloud network connectivity
• Install, configure, administer, monitor and support network equipment including routers, switches, firewalls, wireless infrastructure and related network services
• Manage CISCO switches and routers and SOPHOS firewalls, including configuration, policy administration, upgrades, troubleshooting and performance optimization
• Manage Public IPs, VLANs, routing, subnetting, site-to-site IPSec VPNs and inter-site connectivity
• Drive network modernization initiatives including SD-WAN, SASE, cloud networking and network automation
• Ensure network security through segmentation, firewall policies, intrusion prevention, access controls, vulnerability remediation and Zero Trust principles
• Establish proactive network monitoring, alerting and performance management to identify connectivity, availability and capacity issues
• Manage network performance, capacity planning, traffic engineering, bandwidth utilization and SLA compliance
• Lead network-related incident response, problem determination, workaround resolution, root-cause analysis, post-incident review and disaster recovery planning
• Conduct periodic network vulnerability assessments and coordinate timely remediation of identified security weaknesses
• Coordinate diagnosis, investigation and resolution with business teams, application owners, InfoSec, infrastructure teams, ISPs, OEMs and other vendors
• Manage network-related support cases and requests through ticketing tools, email, telephone and in-person support while maintaining service quality
• Ensure network services are fully operational, and any loss of service is restored within agreed response and restoration timelines
• Manage network vendors, service contracts, procurement and performance of ISPs, telecom providers, OEMs and managed service providers
• Collaborate with InfoSec, DevOps, System Administration, Application and Field Operations teams for integrated infrastructure operations
• Mentor, train and develop network engineering and NOC teams and build succession plans
• Maintain accurate network topology diagrams, configurations, asset information, SOPs, troubleshooting guides and operational runbooks
• Ensure adherence to ITIL processes, SLAs, internal controls, security standards, audits and applicable regulatory requirement
• Drive continuous improvement through standardization, automation, monitoring, capacity optimization and network modernization
• Excellent analytical and problem-solving skills with the ability to remain calm and make effective decisions during major network incidents
• Flexibility responsibilities may require occasional evening and weekend work for critical incidents, maintenance and planned network changes