NOC Engineer L1 (ISP)

GTPL Hathway; Ahmedabad District; On-site; INR 300,000 - 540,000; Full time

Job summary

GTPL Hathway is seeking a Network Operations Center professional to monitor all network nodes, log upstream incidents, and coordinate with field teams and ISPs to restore services quickly. The role includes configuring devices (Switches, OLT, ONU) and resolving basic issues while contributing to 24x7 on-call rotations.

Candidates should have Diploma or BE/BTech in IT/CS/ECE and a solid understanding of OSI/TCP-IP, VLAN, STP/MSTP, VTP, DNS, and DHCP.

Qualifications

• Sound theoretical knowledge of OSI layer, TCP/IP stack and switching concepts.
• Understand VLAN, STP, MSTP, VTP and basic routing.
• Knowledge of DNS and DHCP; wired and wireless network connectivity.
• Willing to participate in 24x7 on-call duty rotation and shifts.
• Ability to learn and support L1 and L2 teams.

Responsibilities

• Proactive monitoring of all network nodes across any shift.
• Upstream monitoring/call logging and follow-ups with different teams.
• Escalation within teams and with respective ISPs to minimize downtime.
• Communicate outages with field teams and seniors.
• Configure network devices (Switches, OLT, ONU) as required.
• Isolate and resolve basic network issues (speed, loop, CRC, Website).
• Ensure NOC meets SLA by timely outage restoration.
• Maintain ISP bandwidth and outage reports.
• Document and maintain RFO for node and core outages.
• Monitor outages and report delays for resolution.

Skills

OSI model

TCP/IP

Switching

VLAN

STP/MSTP

VTP

DNS

DHCP

Wired networking

Wireless networking

On-call rotation

Education

Diploma or BE/BTech ( IT/CS/ECE)

Tools

Switches

OLT

ONU

Job description

Key Responsibility Area:

Proactive Monitoring of all network nodes across any shift.

Upstream Monitoring/Call logging Follow ups with Different Teams. Upstream Escalation within Teams and with respective ISP to attain minimum downtime.

Responsible for Link and node outage complete communication with field teams and seniors.

Configuration of the Network Devices (Switches, OLT, ONU) as per requirement.

Capability to isolate and resolve basic network issues of speed slow, loop, CRC, Website etc.

Assures the NOC meets the Service Level Agreement by getting outage restored timely.

Maintain ISP bandwidth usage report and outage report.

Maintain RFO of network node outage and core ring links outages. Documenting all reported and attended issues.

Closely monitor Network outage and issues, Report Delay and Follow up for Resolution.

Desired Qualification: Sound theoretical knowledge of OSI layer, TCP/IP stack, Switching- VLAN, STP, MSTP, VTP and basic Routing required. know-how of networking concepts such as DNS, DHCP, wired devices and wireless network connectivity. Participate in a 24x7 on-call duty rotation, willing to work in shifts. Willing to learn from and extend support to L1 and L2 teams.

Preferred candidate profile

Education Criteria - Diploma or BE/BTech ( IT/CS/ECE)